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Senior Business Operations Manager

1 week ago


Houston, United States Hawthorne Capital Full time

The Company

We are Hawthorne Capital and Liberation Ranches. We purchase rural land, develop/improve it, and sell it to those who dream of owning their own piece of Texas. We have been recognized as a Best Place to Work by the Houston Business Journal and as a three-time Great Place to Work. Visit our Great Place to Work® page at https://www.greatplacetowork.com/certified-company/7045902. Additionally, we recently made the Inc. 5000 list of America’s Fastest-Growing Private Companies, ranking #1 in Texas Real Estate and #7 among all Texas companies. 


Job Overview

As the Senior Business Operations Manager, you will be reporting directly to the CEO, playing a pivotal role in managing and executing daily operations across the organization. In this position, you will collaborate closely with senior management, external vendors, and partners and oversee various administrative functions such as business operations, accounting, human resources, and investor relations.


Employment Type

  • Full-time
  • Hybrid schedule: In-office on Monday, Wednesday, and Thursday; remote on Tuesday and Friday


Location

  • 1210 W Clay St #8, Houston, TX 77019
  • We do not provide relocation reimbursement


Compensation

  • Starting at $100K
  • Final compensation will depend on several factors, including role level, skills, competencies, qualifications, knowledge, and experience


Responsibilities

Business Operations

  • Lead and manage a small team that handles human resources, bookkeeping, reporting, administrative tasks, and investor communications
  • Develop and implement new systems, processes, and workflows to enhance productivity
  • Collaborate with the CEO to establish policies and address organizational challenges
  • Oversee office leasing and coordinate relocations as necessary


Data Analysis & Reporting

  • Oversee and manage existing reports on land acquisitions, sales, and investor capital management
  • Leverage advanced Excel functionalities, including macros, VBA scripting, and complex formulas (e.g., VLOOKUP, INDEX MATCH, SUMIFS), to automate repetitive tasks, enhance reporting efficiency, and develop dynamic reports
  • Maintain proper organization and accessibility of company files and data across all departments


Investor Relations

  • Build and nurture relationships with current and potential investors, serving as a key point of contact for inquiries, updates, and portfolio performance discussions
  • Conduct in-person or Zoom meetings and calls with potential investors
  • Ensure VPs of Investor Relations are effectively managing their responsibilities, including scheduling, follow-ups, and lead management


Capital Raising

  • Lead and enhance marketing strategies to attract capital, including managing pitch decks, videos, websites, ads, SEO, and PR while collaborating with cross-functional teams to align marketing materials and messaging with the company’s vision and investment objectives
  • Plan and execute end-to-end investor events, coordinating logistics with internal teams and external vendors (photographer, catering company, venue provider etc.)
  • Represent the company in discussions with accounting firms for financial audits and investor payouts
  • Sell and borrow against real estate promissory notes as needed, which often requires posting ads, interfacing with buyers and lenders, as well as compiling and analyzing vast amounts of information


Business Strategy & Planning

  • Work directly under the CEO and support him with the tasks covered in this list as well as others
  • Evaluate service providers, maximize our use of their services and tools, negotiate rates with them, and switch between providers as necessary
  • Support and lead key initiatives or other interim projects that promote overall company strategy


Qualifications

  • Bachelor’s degree in computer science, information technology, accounting, finance, economics, mathematics, engineering, or other technical field preferred
  • At least five years of business operations, strategy, analytics, or related experience
  • Proven people management experience
  • Advanced proficiency in Excel/Google Sheets and familiarity with SQL
  • Exceptional organizational, problem-solving, and multitasking abilities
  • Values precision, attention to detail, and accuracy
  • Strong work ethic, proactive mindset, and results-driven approach
  • Excellent written and verbal communication skills
  • Experience enhancing operational processes and leading cross-functional projects
  • Ability to work in a fast-paced, high-growth environment while balancing short-term and long-term priorities
  • Positive, collaborative team player with a commitment to growth and learning
  • Demonstrated ability to synthesize complex data into actionable insights
  • Familiarity with budgets, financial reports, and financial modeling
  • Highly self-motivated with a strong sense of ownership, accountability, and the ability to operate independently and with cross-functional teams


Other Requirements

  • Must pass background check screening
  • Three solid professional references


Benefits and Perks

  • Competitive salary
  • Medical, dental, and vision benefits
  • Retirement plan with partial company matching
  • Paid time off
  • Wellness program
  • Relatively flexible work schedule
  • Business casual dress code
  • Ongoing education and training
  • Annual retreat/professional conference
  • Employee recognition program
  • Team building and social activities
  • Volunteering opportunities
  • Friendly and engaging co-workers
  • Friendly managers who prefer not to micromanage
  • Height-adjustable desk
  • Well-decorated and comfortable office environment
  • Coffee and snack stations with nitro brew and espresso coffee options
  • Company-paid parking
  • Conveniently located office, with quick access to dozens of charming shops and restaurants, not only in Montrose but also in nearby Midtown, River Oaks, The Heights, Upper Kirby, The Galleria, and Downtown Houston


How to Apply

Apply directly via this platform. For the highest priority, submit your resume and a cover letter in PDF format to careers@hawthornecapital.com and include the word “bizops”. 


Next Steps:

  1. We will review applications as we receive them and reach out to top candidates. Selected candidates will be invited to participate in a brief one-way video interview to introduce themselves, showcase their personality and answer a few short questions from our founder and CEO, Doug Smith.
  2. Afterwards, selected candidates will proceed to a phone interview to discuss the position, qualifications, and to ensure that the company's and the candidate's work expectations and compensation align.
  3. Qualified candidates will be asked to complete behavioral and cognitive assessments.
  4. They will then be asked to complete a case study and then participate in a panel interview to present and discuss their case study with the CEO and other team members.
  5. Finalists will be invited to an in-person interview with the CEO at the office.
  6. Once a hiring decision has been made, a formal offer letter will be sent to the chosen candidate, contingent upon a clear background check and reference checks.