Organizational Change Manager

1 month ago

Milwaukee, United States ManpowerGroup Full time

Description

The Organizational Change Manager is a key member of the Change Management Center of Expertise (COE) for the North America region accountable for supporting a network of Change Practitioners and Change Makers who are leading changes utilizing the ManpowerGroup Change Management Methodology. This individual is also responsible for designing, developing, implementing and managing change deliverables to ensure the successful implementation and adoption of select large-scale or transformational change initiatives.

Making an Impact

Change Management Plans and Strategy

• Create and implement the change management plans and strategies for the project, incorporating communications and training; oversee and may develop the design and implementation of interventions for improving employee adoption of change and morale, ensuring user readiness, preparing leaders for change and enhancing cultural shifts

• Partner with Learning & Development and Communications on the design and execution of training and comms plans, and respond to changes or feedback throughout project

Change Management Consulting

• Provide change management consultation to Project or Program Leader, workstream leaders, and other business leaders required to ensure sponsorship and key stakeholder buy-in. Influence to ensure change plans put people at the center of what we do

• Accountable for facilitating leadership alignment and executive stakeholder management across ManpowerGroup

Vendor Management (as needed)

• Partner with third-party vendor to define, align, and execute Change Management experience across all People, Process, and Technology changes

• Ensure communications, training and change management vendors are aligned and delivering against established expectations and contracts

• Onboard and integrate vendors into the right cadences and ensure roles and accountabilities are clear between internal and vendor teams

• Provide input on ManpowerGroup ways of working to share change strategy

Project Change Management Delivery and Capability Development

• Drive and execute all change management plans and activities for the project. Leverage and influence project and local leaders to ensure user adoption, desired objectives and behavioral changes are achieved.

• Provide direction/guidance on program SteerCo materials and messaging

• Accountable for providing the ManpowerGroup insights to shape the Transformation / change

• Serve as liaison between program change team and ManpowerGroup Change COE (providing access to methodologies, templates, and other required resources)

• Serve as approver/sign off for all Program change deliverables and activities

• Monitor Change Insights dashboards and review CM delivery quality, metrics, and dashboards for the project and report to Program

Leadership

• Monitor change management quality, consistency, and effectiveness of the project and escalate CM issues or challenges to Program Leadership, and People & Culture Change Management COE

Your Typical Day and Other Key Details

• Change Management delivery / project support (60%)

• Change Management capability development / COE support (20%)

• Data analysis / review (10%)

• Vendor management (10%)


Qualifications

Required

• 3+ years of experience in change management or related role

• Experience managing executive leadership and aligning leaders and project stakeholders

• Demonstrated understanding of project management methodology

• Expertise creating clear, compelling communication materials with a cohesive framework

• Competency analyzing and compiling data from multiple sources and pulling it all together into one output

• Able to work with rapidly changing requirements

• Education: HS Diploma

Nice to Have

• Change Management Certification (e.g. PROSCI, CCMP – Certified Change Management Professional, etc.)

• Experience in navigating complex, multi-year transformation program in a large, matrixed organization

• Capability comprehending detailed technical updates and translating them into consumable insights for non-technical teams

• Experience providing thoughtful, structured recommendations to strategy managers and account teams

• Experience partnering with third-party vendor to deliver change experience

• Education: Bachelor’s Degree or Master’s Degree business administration, HR management, organizational communication, or a related field



ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.

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