Director of Customer Service

3 weeks ago

Cedar Rapids, Iowa, United States F-o-r-t-u-n-e Personnel Consultants of Troy (FPC-Troy) Full time

Our highly desirable manufacturing client desires an experienced and talented Director of Customer Service for their Manchester, Iowa location.

This is a full time position that offers a competitive salary, performance bonus and outstanding benefits. Relocation assistance is available. This is an on-site role.

This role is a valued member of the extended leadership team. This job will primarily be responsible for maintaining effective customer service in parts, service, and warranty for customers by utilizing excellent, in-depth knowledge of company products and programs as well as working with team members within the Engineering, Operations, Supply Chain, Quality, and Sales departments.

Education/Experience

Bachelor's degree or equivalent experience

8+ years Customer Service, Technical Sales, or Manufacturing Sales experience

(Working in warranty for the heavy equipment industry would be desirable)

Must have a demonstrated ability to lead people and get results through others - will have 3 direct reports

The ability to organize and manage multiple priorities. Will assist with continuous improvement projects such as lean, 5-S, and Kaizen

INSTRUCTIONS

Please make sure that your resume is attached in Microsoft Word (.docx) format only.

Please reference "Director of Customer Service" in the message title.

We thank all who express interest in this opportunity; however only those selected for an interview will be contacted.

FPC of Troy is a national leader in the placement of executives, managers, and professionals.

Confidentiality is always respected. Your resume will never be forwarded to anyone without your permission.

Please visit us on the web at www.fpctroy.com for more opportunities

Fortune Personnel Consultants (FPC) of Troy…You'll Value The Experience

  • Client Services Director

    4 days ago

    Cedar Rapids, Iowa, United States International Executive Service Corps Full time

    We are seeking a highly motivated and experienced Director of Client Services to join our Commercial Workplace Practice. The Director of Client Services will play a crucial role in overseeing and enhancing client relationships, ensuring exceptional service delivery, and driving business growth within our Workplace practice. Working under the Senior...

  • Customer Experience Director

    2 weeks ago

    Cedar Rapids, Iowa, United States beBee Careers Full time

    About the Position:We are seeking a highly motivated and results-driven Customer Experience Director to lead our efforts in creating an exceptional customer experience. As a key member of our team, you will be responsible for developing and implementing strategies to drive customer loyalty and retention.Key Responsibilities:Develop and implement customer...

  • Food Service Director

    2 weeks ago

    Cedar Rapids, Iowa, United States beBee Careers Full time

    Food Service Director Role and ResponsibilitiesThe Food Service Director is responsible for leading a team of cooks, servers, and other kitchen staff to deliver exceptional customer service and high-quality food products.Main Accountabilities:Develop and implement menus, recipes, and cooking methods to ensure consistency and quality.Supervise kitchen staff,...

  • Assistant Director

    6 days ago

    Cedar Rapids, Iowa, United States State of Iowa Full time

    Job Title: Deputy SuperintendentA challenging opportunity has arisen for a dedicated and experienced professional to join our team as Deputy Superintendent at the Iowa Department of Corrections - 6th District.About the Role:Lead field and residential Division Manager positions and other supervising staff as assigned.Provide operational oversight, support and...

  • Customer Service Rep

    17 hours ago

    Cedar Rapids, Iowa, United States Community Choice Financial Family of Brands Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor, you will be responsible for building connections with customers and offering a wide range of products and services that meet their financial needs.Main...

  • Customer Experience Director

    3 weeks ago

    Cedar Rapids, Iowa, United States Schneider Electric Full time

    The MTS/MTO Customer Experience Director is responsible for driving step-change, measurable improvements in the productivity and quality of customer service teams in the plants as well as ensuring efficient and effective resolution of critical customer escalations.What will you do? • Leads Customer Satisfaction teams in the plants aimed at improving...

  • Customer Service Director

    2 weeks ago

    Cedar Rapids, Iowa, United States beBee Careers Full time

    About the RoleThe Assistant General Manager is a key member of our management team, responsible for overseeing the day-to-day operations of our restaurant. This includes managing staff, controlling costs, and ensuring that all customers receive an excellent dining experience.

  • Imaging Services Director

    2 weeks ago

    Cedar Rapids, Iowa, United States beBee Careers Full time

    **Director of Imaging Services:**We are seeking an experienced and innovative professional to fill the position of Imaging Services Director. As a key leader in our organization, you will be responsible for overseeing the entire imaging department, including mammography, radiology, and ultrasound.**Key Responsibilities:**Develop and implement strategic plans...

  • Program Service Director

    2 days ago

    Cedar Rapids, Iowa, United States Sevita Full time

    Sevita is a leading provider of home and community-based specialized healthcare services. Our mission is to empower individuals with disabilities, illnesses, and injuries to live fulfilling lives.About the RoleThe Director Program ABI Services will provide leadership and supervision to staff members ensuring quality services are delivered. This critical role...

  • Breast Imaging Services Director

    1 week ago

    Cedar Rapids, Iowa, United States beBee Careers Full time

    Job Title: Breast Imaging Services DirectorJob DescriptionWe are seeking a highly skilled Breast Imaging Services Director to lead our breast imaging services team. The successful candidate will be responsible for managing all aspects of the team, including providing direct patient care and ensuring compliance with regulatory requirements.The ideal candidate...