Forecast Analyst

1 month ago

Plano, United States Transcend Solutions Full time

Contract Length: 12 months+

Work Location: Plano, Texas

Schedule: Hybrid 4 days onsite– Friday WFH


Top skills:

1. Applies analytical and mathematical abilities to develop accurate forecasts of volumes, average handle times, occupancy, and other metrics as required to support advanced forecasting in a highly complex environment.

2. Strong background in forecasting, statistics, people management and analytics in contact center environment

3. At least 3 years’ experience in Workforce Management forecasting in highly complex multi-site, multi-skill environments. Verint or any other workforce/scheduling - forecasting system, producing forecast and Headcount needs – at least 2 years


Summary:

The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.


Job Responsibilities:

Establish and maintain communication services across business units or from the project team to the organization.

Maintain the storage and retrieval of all project communications data and business metrics.

Review contracts, cost proposals and contract supplements.

Establish and document business processes.

Set up project and work breakdown structures.

Track project budgets and expenditures, monitor transaction controls and costs against budgets.


Skills:

Verbal and written communication skills, attention to detail, customer service and interpersonal skills.

Ability to work independently and manage one's time.

Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

Ability to apply accounting and mathematical principles to work as needed.

Ability to analyze business trends and project future revenues and expenses.

Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.


Education/Experience:

Bachelor's degree in business management, economics, finance, accounting or relevant field required.

2-4 years experience required.

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