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P&C Licensed Call Center Supervisor

2 months ago

Tucson, United States Afni, Inc. Full time

Afni is hiring Insurance Project Coaches for our growing insurance program who are responsible for supervising and developing a team of insurance service or sales consultants. Starting pay is $46,000.00 with appropriate P&C licensing. There is also a generous bonus plan that includes a guaranteed monthly payout AND you can even earn above that Your role will focus on driving performance, building a motivated team, and fostering individual skill development. *Position is onsite at our contact center in Tucson, AZ.*

What you will be doing:

  • Maximize Team Potential: Work closely with your team to leverage their natural talents and maximize their performance.
  • Team Management: Supervise a team of 15 or more insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions.
  • Collaboration: Partner with management and peers to identify best practices and brainstorm solutions to both minor and major challenges.
  • Performance Improvement: Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps.
  • Conflict Resolution: Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff.
  • Administrative Duties: Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.


What you will need:

  • High school diploma or equivalent and previous supervisory experience in a call center environment.
  • Ability to communicate direction in a clear and concise manner
  • Possess a strong customer service background with the ability to drive results for your team.
  • Possess strong leadership and relationship skills.
  • Have a naturally positive attitude.
  • Know your way around Microsoft Office products.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.
  • Experience as a Supervisor in a Call Center environment