ITOM/CMDB Engineer

We can facilitate w2 and c2c consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $70- $80/ hr. w2

Duties

Provides counsel and advice to top management on significant Infrastructure matters, often requiring coordination between organizations. Serves as the lead technical consultant responsible for design, engineering and development of information technology solutions. Leads the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. Troubleshoots and proceeds on resolving complex infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc. May be involved in the creation of design specifications and the development and application of utility programs and may resolve escalated infrastructure compatibility problems as they arise. Responsibilities may include risks assessments, partnering on capacity planning, budget forecasting, and the diagnosis and correction of application/network problems. May serve as the primary contact for vendors.

Technologies span mainframe, midrange, desktop, server, network data, voice, messaging, web, database, and output/receiving. Focuses on providing thought leadership and technical expertise across multiple disciplines. Recognized internally as "the go-to person" for the most complex Infrastructure Engineering assignments.

Skills

This position requires a strong ITOM/CMDB development background as they will lead a team of developers (on and offshore) in areas of design, development, documentation, testing, and modification of existing and new ITOM & CMDB capabilities, discovery patterns and sensors, championing standard techniques, procedures, and criteria

• They will participate in architecture design, performance monitoring, product evaluation, and buy versus build decisions
• They will supervise and communicate the development project status, dependencies, and risks and mitigation strategies to the project team and leadership
• Daily interaction with ServiceNow and ITOM configuration management database (CMDB) services in an enterprise product environment
• Helps maintain the governance, polices, and direction of the CMDB
• Assists in leading the CMDB discovery, Cl relationship vision and roadmap
• Maintains the integrity of the CMDB and Discovery processes
• Responsible for maintaining Discovery application tool within ServiceNow
• Identify improvements with internal consumers of data whose processes interact with the CMDB

Education

• BS Computer Science / Engineering
• 5-8 years of experience in Information Technology or equivalent combination of education and work experience
• 2+ years overall experience as a ServiceNow ITOM administrator, resolving ITSM tickets, Incident resolution, Request fulfillment and Change management
• Knowledge of ServiceNow Service Mapping
• Knowledge of ServiceNow fundamentals, including ServiceNow Discovery
• Knowledge of Agile Methodology and software development

Job ID: 386109

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

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About Eliassen Group:

Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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