Technical Support Specialist

3 weeks ago


Anchorage, United States EPITEC Full time

Position:

Technical Support Specialist



Location:

Onsite - Anchorage, AK



Job Type:

3-month contract with the potential to be extended



Description:

Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.



Responsibilities:

  • Provide basic technical support to company clients.
  • Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.


Qualifications:

  • 3 - 5 years of related work experience, or an equivalent combination of education and experience.
  • 3 - 5 years of customer service experience.
  • Excellent communication skills.
  • The ability to work in a team environment and commit to a flexible work schedule.


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