Operations Manager

2 days ago


Artesia, United States CN Travel Full time

Job Position: Operations Manager 


Location: Artesia, CA 90701


Job Type: Full-Time, On-site


About Us:

CN Travel is a premier travel agency dedicated to delivering exceptional travel experiences. We are looking for a dynamic and experienced Operations Manager to lead our team to new heights.


Responsibilities:


Sales KPIs:

 - Develop and implement strategies to achieve and exceed sales Key Performance Indicators (KPIs).

 - Monitor and analyze sales data to identify growth opportunities.


Business Development:

 - Create and execute strategies to attract new business.

 - Identify and pursue opportunities to expand the client base and increase revenue.


Airline Relations:

 - Build and maintain strong relationships with airline partners.

 - Coordinate and participate in meetings to negotiate contracts and ensure beneficial partnerships.


People Management:

 - Lead and inspire a team of dedicated travel professionals.

 - Provide guidance, mentorship, and support to foster a positive and collaborative work environment.


Hiring Process:

 - Oversee the recruitment and onboarding of new staff members.

 - Ensure the team is equipped with the skills and knowledge to excel in their roles.


GDS Back Office Management:

 - Proficiently manage the SABRE Global Distribution System (GDS) back office, as well as other systems like Amadeus and airline portals.

 - Stay updated on industry trends and technology to optimize travel booking processes.


Office Staff Management:

 - Take full responsibility for the performance and well-being of office staff.

 - Address any concerns or challenges promptly to maintain a productive workplace.


 Qualifications:


- Availability to work on-site Monday to Friday.

- Bilingual proficiency (English and Hindi/Gujarati)

- Excellent communication skills.

- Ability to meet tight deadlines and manage multiple priorities.

- Proven work experience as a Travel Agent.

- Extensive knowledge of computer reservations systems, GDS systems, and e-traveling.

- Strong sales skills and commercial awareness.

- Effective interaction, communication, and negotiation abilities.

- In-depth knowledge of domestic and international travel trends.

- Degree in Hospitality, Travel, Tourism, Business, or a relevant field.

- Personal travel experience is an advantage.



Join CN Travel and help us continue to provide top-tier travel experiences while leading a talented team in a dynamic environment. To be considered for this position please send your resume to minesh@cntravel.com


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