DevOps Cloud Architect

2 days ago

Boston, United States Acro Service Corp Full time

Job Title: Dev Operations Architect

Hours Per Week: 37.5

Project Duration: 12 months (with possible renewal)

Worksite Address: Boston, MA 02108 (Hybrid-a minimum of four business days per month (two set by management and two set by the employee)


JOB DESCRIPTION

Position Summary:

The DEV Operations Architect is responsible for defining the standards, protocols, procedures, tools, and resources required to manage the on-going operations and support of the new Financials solution. This role involves collaboration with a diverse team, including the System Integrator (SI) and product vendor, Technical Lead, Compliance.

Lead, and Operations Lead, Operations, and agency staff experienced in operating cloud solutions. The focus will be particularly on the SaaS software procured for this engagement. The Dev Operations Architect will make recommendations based on the SI and product vendor’s maintenance and support standards and procedures, best practices and business needs to formulate an organizational structure as well as standards that will implement post go live to maintain the new solution.


The roles and responsibilities of the SI and product vendor and staff regarding systems operation will be clearly identified by the Dev Operations Architect, including such task areas as:

• Defining Job cycles supporting nightly, daily, weekend, quarterly, and annual requirements.

• Assisting in management of end user security.

• Monitoring SI and product vendor data security protocols, audits, and mitigation of identified issues.

• Determining the timing and procedures for adopting a software upgrade.

• Monitoring Service Level Agreement (SLA) metrics for software and support/maintenance services.

• Designing and implementing a cross-system monitoring solution, including Cloud SaaS vendor, legacy on-premises vendor solutions, responsible services, and other tasks that support the management of the end state business solution.

• Managing on-going and new configuration tasks.

• Monitoring the performance of the infrastructure hosting the software.

• Overseeing typical operational support tasks such as data backups, application and network performance

monitoring and tuning, and load balancing, etc.


The Dev Operations Architect will also make recommendations regarding:

• LAN/WAN hardware, software and Internet/intranet/Extranet integration and linkage.

• Other products that may be needed to enhance or improve network hardware, software, and telecommunications in support of implementation and on-going support.

• Software performance standards, policies, and procedures.

• On-going systems training for system administrators and operational support staff.

• Protocols and tools to troubleshoot the system to maintain operational integrity and security.

• Coordination of efforts with the SI and product vendor for upgrades and routine maintenance.

• Establishment of an ERP Center of Excellence with recommended staffing levels for on-going training of support and user staff, implementation and maintenance of automated testing tools and protocols, promulgation of standards and procedures for future ERP module implementations, procedures for working with agencies that are interested in rolling out new ERP modules, etc.


The Dev Operations Architect will collaborate with the SI product vendor, Technical Implementation Lead and Data and Information Lead to identify procedures for managing data base growth, back up and refresh schedules,upgrade protocols, and how data integrity and SLA performance metrics will be monitored and assured.

The DevOps Architect is responsible for the continuous deployment strategy, both hands-on and strategic vision, working closely with key stakeholders across the Program. This role involves leveraging cloud and on-premises solutions to collect technical requirements from stakeholders and plan, build and run a complete CI/CD pipeline and strategy.

The DevOps Architect leads technical and design discussions to help speed the adoption of new technologies and practices and serves as a thought leader and SME on DevOps industry trends, new and existing technology offerings, and architectural concepts.

Required Skills:

• Exposure to technical configurations, technologies, and processing environments in one or more projects of similar size and complexity.

• Experience with system administration and monitoring for various application platforms particularly SaaS delivery models.

• Ability to perform root-cause analysis and work with other administrators or integration developers to drive resolution.

• Knowledge of JavaScript, CORBA, PPTP, and groupware products.

• Experience with all phases of testing including unit, system, integration, parallel and user acceptance.

• Experienced with LAN/WAN/VPN and remote network technologies and protocols (such as, but not limited to,

TCP/IP, HTTP, FTP, Ethernet, token ring, ARCNET, HTML CGI, ATM, CDPD) routers, hubs, and servers.

• Demonstrated ability to learn about technologies quickly.

• Excellent customer service attitude.

• Demonstrated written and verbal communication and interpersonal skills.

• Experience in DevOps within an Agile environment.

• Demonstrated ability to work across multiple operational delivery partners and ensure quality and compliance to

enable a business solution.

• Demonstrated experience in working in a 24 X 7 operational environment and business solution.

• Experience in designing and implementing financial based applications.


Preferred Qualifications:

Experience with Software as a Service cloud implementations particularly those in which legacy on premise applications have been migrated to cloud delivery options.

Experience in generation of operational materials, including but not limited to operational procedures, operational processes, third party operational oversight, support ticket / ticketing processes, data flow diagrams, sequence diagrams, and network and security diagrams.

Experience in transforming operational team from traditional / legacy environment to agile DevOps approach.


Minimum Entrance Requirements:

• Bachelor's degree in computer science, system analysis or a related study, or equivalent experience.

• Minimum of three years of implementation experience in one or more of the following disciplines: data

integration across platforms, application development, application programming interfaces (APIs), database

management and administration, systems administration, and operations.

• Minimum of three years of experience in an operations leadership or architecture role.

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all

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