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Content Engineer

4 months ago

Ridgefield Park, United States Insight Global Full time

- Maintain a high level of technical knowledge within the Samsung Dacor Home Appliance and Electronic Products, both Sales, Product & Customer Care Departments.

- Manage to enhance service expertise by reviewing service contents for products and functions and providing improvements for service contents.

- Development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals.

- Bachelor’s degree in Electrical Engineering, Mechanical Engineering preferred

- 2-3 years experiences in Engineering or Technical Field / Home Appliance field



Position Summary:

The main function of a product specialist is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product. Analyze current STG status to determine extent of missing contents for Dacor


o Determine models missing from STG

o Check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.

- Collaborate with PI Team to add missing models to STG

o Prioritize models with high service demand/warranty portion

- Review Service & Training Manuals and create content for new models prior to launch