Program Manager

3 weeks ago


Owings Mills, United States Main Digital Full time

WHO ARE WE LOOKING FOR?

Our client is a leading organization in the financial services sector, committed to delivering exceptional experiences for both their external clients and internal stakeholders. We are looking for a Program Manager to support their Client Journey Team that focuses on optimizing the end-to-end experience for employees, ensuring internal processes and services are seamless and efficient.


WHAT YOU’LL DO:

The ideal candidate will have extensive experience managing large integrated programs, specifically focusing on front-to-back (F2B) journeys in an agile environment.


QUALIFICATIONS:

  • Bachelor's degree in Business, Information Technology, or a related field.
  • Proven experience as a Program Manager, specifically managing large integrated programs in an agile environment.
  • Strong understanding of front-to-back (F2B) journeys and their impact on internal client experiences.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • PMP, PgMP, SAFe, or similar program management certification is a plus.
  • Prior experience in the financial services industry is highly preferred.


RESPONSIBILITIES:

  • Lead and manage large, complex integrated programs aimed at enhancing the internal client journey and improving overall employee experiences.
  • Develop and execute comprehensive program plans, including scope definition, scheduling, budgeting, and resource allocation.
  • Coordinate and oversee multiple project teams, ensuring alignment with program objectives and delivery timelines.
  • Implement agile methodologies to program management, including sprint planning, daily stand-ups, and retrospectives.
  • Facilitate effective communication and collaboration among cross-functional teams to gather requirements, resolve issues, and ensure successful program delivery.
  • Monitor program performance, track progress, and report on key metrics to stakeholders at various levels.
  • Identify risks and develop mitigation strategies to ensure program success.
  • Drive continuous improvement initiatives within the program to enhance efficiency and effectiveness.
  • Ensure programs are delivered on time, within scope, and within budget.
  • Foster a culture of innovation, collaboration, and excellence within the team.

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