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Subrogation Claim Manager

3 months ago

Baton Rouge, United States GoAuto Insurance Full time

Subrogation Claim Manager at GoAuto Insurance Co

Are you an experienced claims professional with a strong background in subrogation and a passion for leading teams? GoAuto Insurance Co, a leader in the Non-Standard Personal Automobile Industry, is seeking a Subrogation Claim Manager to oversee and enhance our subrogation process.


Location: Baton Rouge, LA (In-office position)


About the Role: As the Subrogation Claim Manager, you will play a critical role in managing and directing the subrogation process. This includes overseeing a team of claims representatives, ensuring effective handling of claims, and maximizing recovery while minimizing costs and risks.

Key Responsibilities:

  • Team Leadership: Direct the claims handling activities of a team of four to eight claim reps from initial assignment to resolution. Provide ongoing training, coaching, and performance management to maintain high levels of professionalism and effectiveness.
  • Claims Oversight: Review and authorize check issuance requests for accuracy and appropriateness. Monitor the utilization of external vendors, ensuring an appropriate balance of expense versus exposure.
  • Performance Management: Identify and address performance deficiencies in a timely manner. Conduct regular file reviews, diary reviews, and closed file audits to provide feedback and direction.
  • Subrogation Strategy: Assess subrogation claims to determine viability and strategize the best approach for recovery. Oversee and manage subrogation files, ensuring accurate documentation and organization.
  • Negotiation and Legal Coordination: Negotiate settlements with responsible parties or their insurers. Collaborate with legal teams or outside counsel to prepare for litigation, provide documentation, and support case preparation.
  • Compliance and Reporting: Ensure all subrogation activities comply with relevant laws, regulations, and company policies. Prepare and present regular reports on subrogation activities, recovery efforts, and performance metrics.
  • Training and Support: Provide training and support on subrogation processes and best practices. Address inquiries and concerns from policyholders related to the subrogation process.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance the efficiency and effectiveness of the subrogation function.
  • Collaboration: Actively participate in meetings and discussions with subordinates, peers, and executive management on a range of topics including claim file issues, office environment considerations, and long-term strategic planning.

Qualifications:

  • Five or more years of experience in a personal lines automobile insurance claims environment, with a successful track record as a Subrogation Claim Rep, Liability Claim Rep, Material Damage Claim Rep, or similar supervisory role.
  • Experience handling arbitration cases is required.
  • Thorough knowledge of the technical disciplines related to claims management.
  • Proven skills in coaching, training, mentoring, and performance management.
  • Strong written and verbal communication skills, with excellent prioritization, time management, and multitasking abilities.
  • College degree preferred.

Benefits:

  • 401(k) plan
  • Health, Dental, and Vision Insurance
  • Paid Time Off
  • Flexible Schedule


Schedule: Full-time, Monday-Friday

Apply Now: If you have the expertise and leadership skills to excel in managing our subrogation process and drive recovery efforts, we encourage you to apply for the Subrogation Claim Manager position at GoAuto Insurance Co.


GoAuto Insurance Co is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.