Call Center Customer Service Representative
3 weeks ago
OVERVIEW: Our client, a Global Fortune 50 organization and one of world’s largest distributors of Healthcare systems, Medical supplies & Pharmaceutical products, seeks an accomplished “Medical Customer Service/ Call Center Rep”
Position: Customer Service/ Call Center Rep
Location: Cary, NC (Full address: 11800 Weston Parkway, Cary, NC - 27513)
Duration: 3-6 months+ temp-to-hire
Pay Rate: $20.40/hr
Note:
- Onsite role
- Work Schedule: 9am - 5:30 pm EST for training | After training the schedule will be 11:30am – 8pm
- The candidate must have experience with high call volume call centers and have a desire to really help people. We need dedicated individuals who can come in and focus, learn and be here
- Perks of the Assignment: Free gym in the building; limited Saturday work; cross training in other departments available; possibility of temp to perm hire
JOB DESCRIPTION:
- Ability to navigate in Outlook, Teams, Excel; at least 1 yr of high call volume customer support experience; ability to multi task and use multiple screens
- Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
- Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
- Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
- Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
- Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
- Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
- Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
- Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Thanks
GURJANT "GARY" SINGH | LEAD RECRUITER
Office 925.297.5994
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