Complaints Handler

Field Action Coordinator

Location : Arden Hills MN

Duration -12 months

Hybrid position: 3days onsite (Tuesday to Thursday) and 2 days remote (Friday and Monday)

Job Description:

Responsible for helping the field action team leads manage the field action process (i.e. recalls/removals, safety alerts, customer notifications, field corrections)

Key Responsibilities

1. Following up with customers on field action communications

2. Execute broad mailings for US based actions

3. Good-faith effort follow-up via email / phone call

4. Issuing Returned Goods authorizations (RGAs) for field action product

6. Support project teams in the use of Microsoft Office Suite and other select technologies.

Quality Systems Duties and Responsibilities:

Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Qualifications

0 - 2 years with BA

Communication skills

Attention to detail

Execute the tasks and follow up

Ability to work with minimal supervision