Quality Assurance Manager

6 days ago


Kernersville, United States SP Associates, Inc. Full time

Job Description


Position Title: Quality Assurance Manager

Reports To: Plant Manager with dotted line to Corporate Quality Manager

Position Location: Winston Salem, North Carolina

Direct Reports: 1 Quality Engineer, 1 Sr. Quality Specialist, 1 QA Clerk, 11 lab technicians


Position Summary: The QA Manager will be based in the Winston Salem, NC area and will travel to customers and vendors as needed.


  • Duties and Responsibilities:Oversee all aspects of company's QA department
  • Will assist the Quality Specialist in the management of a QA clerk and a team of lab technicians
  • Responsible for all aspects of document control including the creation and revision of documentation,processes, and standards
  • Maintain an internal audit system
  • Manage customer audits, supplier audits, and participate in customer/supplier visits
  • Responsible for overall supplier quality
  • Approve and maintain visual inspection standards, physical testing specifications, and customer specific requirements
  • Manage certification and calibration of ASTM testing equipment for the plant
  • Monitor quality reporting data, returns/allowances as a percentage of sales, and customer scorecard ratings
  • Assist the Plant Manager in maintaining Material Review Board (MRB) process to properly disposition all material
  • Manage Certificate of Analysis (COA) process for incoming raw materials and finished goods
  • Assist process engineers with FMEA and Control Plan maintenance
  • Respond to customer concerns including authorization of credit requests or returns
  • Assist in root cause analysis and develop corrective action strategies for internal and customer related quality issues
  • Lead and support all efforts to maintain our IATF 16949 and ISO/IEC 17025 certifications
  • Assist the Corporate Quality Manager in acquiring the AS9100 certification



Requirements:

Education:

4-year degree, preferably in a technical area, e.g. engineering


Work Experience:

  • 5+ years
  • Team management/supervision
  • Prefer experience with Minitab or similar statistical analysis software package, and Lean Six Sigma manufacturing methodology
  • Must have experience with IATF16949, and/or AS9100.



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