Warehouse Logistics Manager

2 weeks ago

Baltimore, United States Capstone Logistics, LLC Full time

Warehouse/Logistics Manager


Capstone Logistics is a premier provider of 3rd Party logistics services across the nation. With a foot print of over 600+ DCs in 48 states, and Canada, Capstone is the preferred partner for many major Retailers, Grocers and specialty companies. With even more growth expected this year, we are looking for top talent that is interested in career opportunities to grow with us

We are seeking a full-time Warehouse/Logistics Manager to lead delivery operations in a fast-paced environment.

The Logistics Manager will be responsible for the management the facility of 40-50 associates and the effective management of the overall operation. Responsibilities include but are not limited to:

Operations:

· Direct activities related to dispatching, routing, and tracking courier services through operational staff.

· Full responsibility of Vendor/IC performance & staffing.

· Financial performance of department.

· Maintain complete adherence to Chain of Custody (COC) by drivers and terminal staff.

· Maintain and analyze reports that track logged issues, open routes, and on-time performance.

· Manage and review route logistics, troubleshoot service problems, and implement schedule and route changes to ensure efficiency.

· Establish a quality transportation network that has customer service as a driving force.

· Follow-up with Dispatchers to ensure that all On Demand orders have been completed and closed out daily.

· Other duties/tasks as assigned.

Customer Service:

· Communicate regularly with customers to determine service levels and needs.

· Supervise staff to ensure that the highest levels of customer service are met.

· Manage relationships with Vendor/ICs to ensure the network is able to meet customer needs.

· Develop and maintain relationships with key contacts for each customer.

Personnel:

· Manage direct reports: Set performance goals and initiatives, discipline staff as appropriate, plan and organize work assignments, perform training and staff development.

· Train, monitor, and enforce company policies and procedures at the office.

· Monitor employee time keeping, overtime hours, PTO (paid time off), and vacation schedules.

· Coordinate with the Corporate Human Resources department to recruit, screen, interview, and hire support positions.

· Drive and promote performance improvement across all levels of the operation.

Vendor / IC Relations:

· Responsible for managing the use of Vendor/ICs to perform driving services

· Manage contracts with Vendor/ICs, which includes pricing/negotiations, sourcing, screening, terminating, etc.

· Participate in troubleshooting and resolving any outstanding Vendor/IC problems, issues, or grievances.

· Negotiate driver settlement within the established budget guidelines.

Finance:

· Maintain operation within company financial guidelines.

· Monitor spending to ensure that expenses are consistent with approved budgets.

· Coordinate with the Corporate Sales & Marketing Department on sales initiatives, sales forecasts, etc.

Technology:

· Ensure technology is utilized to the fullest extent possible, including all track & trace technology, CXT, E-Courier and PEC software

· Direct employees to accurately use all technology platforms within the terminal to enter routing/pricing activities, perform weekly settlement, keep a dispatch log, create and update Vendor/IC information, etc.

Compliance:

· Promote safe work activities by conducting and/or attending company safety meetings. Oversee work progress to verify safety or conformance to standards set by the company safety policies.

· Implement TSA requirements (if applicable) by completing TSA Indirect Air Carrier Standard Security Program and becoming familiar with all TSA Known Shipper requirements.

Qualifications

Education, Experience, and Skills:

· Bachelor’s or Associate’s degree is preferred and/or equivalent experience

· 2-5 years management, customer service and/or dispatching experience, preferably in courier or transportation field

· Excellent verbal and written communication skills

· Problem solving skills and the ability to make optimum decisions quickly under pressure

· Computer skills including Microsoft Office, Outlook, Internet, & routing software

· Interpersonal skills & ability to foster teamwork and motivate/coach others

· Knowledge of local and regional geographical area

· Knowledge of principles and processes for providing customer service

· Knowledge of business and management principles

We will offer the successful candidate:

· Salary commensurate with education, experience, and skills

· Annual Bonus incentive based on operational performance.

· Benefits after 30 days including major medical, dental, vision, life, STD, and LTD.

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