Information Technology Support Specialist

4 weeks ago


Dallas, United States Motion Recruitment Full time

We are looking for a skilled Field Tech Support Technician to join our team on a contract basis in Dallas, TX. This role is perfect for a tech-savvy professional with strong customer service skills who enjoys helping end users and solving technical issues. The ideal candidate has over three years of enterprise-level experience and a background in Level 1 and Level 2 software support.


Job Title: Field Tech Support Technician

Duration: 04 month contract with possibility of conversion to full-time

Location: Dallas, TX


Typical Responsibilities:

  • Provide desktop support to a diverse range of end users
  • Build, install, and support client hardware and software
  • Respond to help desk tickets and troubleshoot as needed
  • Maintain and support office technology (printers, monitors, etc.)
  • Provide Level 1 & Level 2 software support in an enterprise environment
  • Support backend office needs, particularly for MS Office Suite
  • Manage MS Intune, Active Directory, and remote management tools
  • Handle incident requests and support the ticketing process


Experience: 3+ years in enterprise-level tech support (Level 2) with a strong focus on customer service.


Education: High School Diploma or equivalent


Systems/Software Proficiencies:

  • MS Intune
  • MS Office Suite
  • Ticketing systems
  • Active Directory
  • Remote management tools


Top Must-Have Skills:

  • Experience with remote support tools and lifecycle management.
  • Proficiency in Level 1 & Level 2 software support.
  • Knowledge of backend office support for MS Office Suite.
  • Strong MS Intune and Active Directory skills.
  • Excellent incident request management and ticketing system experience.
  • High level of customer service and ability to work front-facing with users.


If you’re a proactive tech support specialist with a commitment to customer satisfaction, we’d love to hear from you. Apply now to join our team in Dallas, TX, and take the next step in your tech support career



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