Information Technology Support Specialist
4 weeks ago
We are looking for a skilled Field Tech Support Technician to join our team on a contract basis in Dallas, TX. This role is perfect for a tech-savvy professional with strong customer service skills who enjoys helping end users and solving technical issues. The ideal candidate has over three years of enterprise-level experience and a background in Level 1 and Level 2 software support.
Job Title: Field Tech Support Technician
Duration: 04 month contract with possibility of conversion to full-time
Location: Dallas, TX
Typical Responsibilities:
- Provide desktop support to a diverse range of end users
- Build, install, and support client hardware and software
- Respond to help desk tickets and troubleshoot as needed
- Maintain and support office technology (printers, monitors, etc.)
- Provide Level 1 & Level 2 software support in an enterprise environment
- Support backend office needs, particularly for MS Office Suite
- Manage MS Intune, Active Directory, and remote management tools
- Handle incident requests and support the ticketing process
Experience: 3+ years in enterprise-level tech support (Level 2) with a strong focus on customer service.
Education: High School Diploma or equivalent
Systems/Software Proficiencies:
- MS Intune
- MS Office Suite
- Ticketing systems
- Active Directory
- Remote management tools
Top Must-Have Skills:
- Experience with remote support tools and lifecycle management.
- Proficiency in Level 1 & Level 2 software support.
- Knowledge of backend office support for MS Office Suite.
- Strong MS Intune and Active Directory skills.
- Excellent incident request management and ticketing system experience.
- High level of customer service and ability to work front-facing with users.
If you’re a proactive tech support specialist with a commitment to customer satisfaction, we’d love to hear from you. Apply now to join our team in Dallas, TX, and take the next step in your tech support career
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