Bilingual Health Assistant

1 month ago


Shrewsbury, United States TouchCare Full time

TouchCare is a health tech startup headquartered in New York City and with offices in Shrewsbury, NJ. The Company provides a personal on-demand, white-glove healthcare concierge service that helps its members find the highest quality, most convenient, lowest out-of-pocket care; available via web, phone, and mobile app. The Company’s customers include large self-insured companies and small to medium-size businesses who provide TouchCare to their employees as a benefit.

Who you are:

TouchCare’s Health Assistants act as the single point of contact for our members. They help members find high quality, convenient providers, facilitate appointments and accompanying paperwork, confirm expected copay and coinsurance, solve insurance-related or medical / dental billing issues. We get to know our clients’ employees, answering their questions and advocating on their behalf by phone, email, online, and with our easy-to-use app. As a Health Assistant, you will be responsible for handling day-to-day member requests. You will need to write and speak articulately. Customer service experience or experience working in a medical / dental / vision office is helpful.

What you'll do:

● You understand health insurance, how it works, how claims are processed to generate an

explanation of benefits and have the ability to explain the complexities of health insurance to

members in terms they understand

● You have great communications skills, have patience when providing excellent customer

service and the discipline to perform the necessary follow-up activities to ensure your

customers value the expertise you provide

● Have the ability to process and explain various financial models when explaining the cost

differential between Consumer Directed Health Plans (CDHPs) and more traditional health

plans (not mandatory as entry level HA)

● You enjoy using technology, are comfortable with data and the use of multiple forms of

communicating with customers (text, voice, and email)

● You have the ability to develop knowledge about your service areas ability to provide

appropriate referral management

● Work collaboratively with other HA’s and the TouchCare management team to identify and

share best practices

What you bring:

● Bachelor degree preferred with 2+ years’ experience working in a health insurance advisory or related capacity

● 2+ years’ experience in a customer service environment

● 2+ years’ health insurance experience (broker, billing department representative, adjuster) Not mandatory for entry level HA

● Experience working in a data-driven environment and a proven track record of achieving performance targets as required

● Good knowledge of the general healthcare ecosystem and trends (not mandatory for entry level HA)

Why work at TouchCare

● Flexible and fun working environment

● First-class insurance (health, dental, vision, life, and disability)

● Generous paid vacation



  • Shrewsbury, New Jersey, United States TouchCare LLC Full time

    Who We Are::   TouchCare is a health tech startup headquartered in New York City and with offices in Shrewsbury, NJ. The Company provides a personal on-demand, white-glove healthcare concierge service that helps its members find the highest quality, most convenient, lowest out-of-pocket care; available via web, phone, and mobile app. The Company’s...


  • Shrewsbury, United States UHealthSolutions, Inc. Full time

    Job DescriptionJob DescriptionBilingual Member Services Representative IUHealthSolutions is seeking candidates for several full-time positions within various programs within the Contact Center. These programs are designed to provide outbound and inbound call center services. Position Summary:The Bilingual Member Services Representative I is primarily...

  • HR Assistant

    4 weeks ago


    Shrewsbury, United States Autism Allies Inc. Full time

    **Job Overview**: The Human Resources Assistant will support the daily functions of the HR department including assisting with hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices. **Responsibilities and Duties**: - Maintain project management and tracking tools for HR workflows and tasks. -...


  • Shrewsbury, United States Complete Care at Shrewsbury, LLC Full time

    Our residents hold a special place as cherished members of our extended family.Choosing a dependable team of caregivers, committed to their promises, is a significant and difficult life decision for any family. As a collective, we take pride in being a sanctuary where individuals in our community can discover compassionate support along their health journey....


  • Shrewsbury, United States Schwartz Mazda Full time

    Schwartz Mazda is a fourth generation family owned business dedicated to the most positive customer experience. We pride ourselves on our reputation and the way our employees are treated, which reflects on the way we treat our customers! Our employees and customers have been like family for over 105 years. Every employee is appreciated, because each one...


  • Shrewsbury, United States MAB Community Services Full time

    Job DescriptionJob DescriptionJob Title: Assistant Residential CoordinatorDepartment: Adult Disability ServicesReports To: Residential CoordinatorFLSA Status: Non-ExemptSUMMARYUnder the general supervision of the Residential Coordinator, the Assistant Residential Coordinator provides support to participants with the goal of maximizing their capacity for...


  • Shrewsbury, United States MAB Community Services Full time

    Job DescriptionJob DescriptionJob Title: Assistant Residential CoordinatorDepartment: Adult Disability ServicesReports To: Residential CoordinatorFLSA Status: Non-ExemptSUMMARYUnder the general supervision of the Residential Coordinator, the Assistant Residential Coordinator provides support to participants with the goal of maximizing their capacity for...


  • Shrewsbury, United States MAB Community Services Full time

    Job DescriptionJob DescriptionJob Title: Assistant Residential CoordinatorDepartment: Adult Disability ServicesReports To: Residential CoordinatorFLSA Status: Non-ExemptSUMMARYUnder the general supervision of the Residential Coordinator, the Assistant Residential Coordinator provides support to participants with the goal of maximizing their capacity for...

  • Sales Associate

    1 week ago


    Shrewsbury, United States Bob's Stores Full time

    **Description** WERE FUN! WERE FAST! WERE CASUAL! As a Sales Associate you will be responsible for creating a memorable shopping experience for every customer while striving to achieve daily and weekly sales goals. Working as part of the Bob's Stores Team, you'll use your skills and experience to suggest the best possible merchandise to accommodate our...


  • Shrewsbury, United States InsideHigherEd Full time

    OverviewUnder the direction of the Senior Director of Workplace Equity and Inclusion, or designee, the Work Incentives Counseling Supervisor (WIC Supervisor) is certified by the U.S. Social Security Administration (SSA) as a Community Work Incentives Coordinator (CWIC) or Community Partner Work Incentives Coordinator (CPWIC) and has eight years or more...


  • Shrewsbury, United States University of Massachusetts Full time

    Overview Under the direction of the Senior Director of Workplace Equity and Inclusion, or designee, the Work Incentives Counseling Supervisor (WIC Supervisor) is certified by the Social Security Administration (SSA) as a Community Work Incentives Coordinator (CWIC) or Community Partner Work Incentives Coordinator (CPWIC) and has eight years or more...


  • Shrewsbury, New Jersey, United States Hackensack Meridian Health Full time

    Overview: Our team members are the heart of what makes us better.   At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we...


  • Shrewsbury, United States Control Point Mechanical Full time

    Job DescriptionJob DescriptionDo you want to enjoy going to work each day and be proud of your company?Control Point has a proven track record of success and growth for over 17 years in Central and MetroWest Massachusetts. We offer a lucrative career opportunity with an established, GROWING, family-owned Heating, Air Conditioning and Plumbing business. Great...


  • Shrewsbury, MA, United States Shrewsbury Crossings Full time

    Want to make your mark? Enjoy working with people? Join Benchmark, a new type of senior living company. Benchmark at Shrewsbury Crossings located in Shrewsbury, MA is looking for Full Time and per diem LPN's or RN's. At Benchmark, we impact lives through human connection. We are thoughtful leaders creating quality experiences and inspiring personal...

  • Office Clerk

    4 weeks ago


    Shrewsbury, United States UniMex Medical Exams Management Full time

    **Responsibilities** - Answer and direct phone calls - Organize and schedule appointments - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing system - Order office supplies a - Maintain contact lists - Provide general support to visitors - Liaise with executive and senior administrative assistants to handle requests and...

  • Receiver

    10 hours ago


    Shrewsbury, United States Market 32 by Price Chopper Full time

    Overview: We are currently seeking a dedicated Receiver to join our team. As a Receiver, you will play a crucial role in the efficient operation of our distribution center. **Responsibilities**: - Receive, inspect, and record shipments of goods - Unload trucks and verify contents against shipping documents - Sort, label, and store items in designated...

  • Staff Supervisor

    2 weeks ago


    Shrewsbury, Massachusetts, United States Life-Skills, Inc. Full time

    $1000 Sign on BonusWe are looking for people who will work together to: Maintain a safe and secure environment for adult disabled individuals by being a positive role model and provide the highest quality of service Be comfortable with behaviors that may arise Assist with activities of daily living (I.E personal hygiene and care which will include showering...


  • Shrewsbury, United States LCB Senior Living, LLC Full time

    Job DetailsJob Location The Residence at Orchard Grove - Shrewsbury, MA DescriptionIf you have been looking for a career that loves you back... This is the one!LCB Senior Living is hiring LPN / RN's at The Residence at Orchard Grove. Apply today for immediate consideration!**Per Diem****Weekends as needed** SUMMARY: Active member of the Resident Care Team...

  • Account Manager

    1 week ago


    Shrewsbury, United States TouchCare Full time

    Who We Are:: TouchCare is a healthtech and service organization located in New York City and Shrewsbury, NJ. The Company provides a personal, on-demand, high-touch healthcare concierge service that helps members find the highest quality, most convenient, lowest out-of-pocket care, benefits navigation support, billing and claims mitigation support,...


  • Shrewsbury, United States InsideHigherEd Full time

    OverviewThe Benefit Coordination and Recovery (BCR) team is seeking a Senior Manager who will oversee department operations, contract management, and revenue and recovery projects.  Under the general direction of the Deputy Director, or designee, the Senior Manager will lead the BCR teams project activities, supervising all aspects of projects from...