Director Itinerary Planning

4 weeks ago

Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

BASIC PURPOSE: Responsible for strategizing and supporting all 3 brands with itinerary planning and design while optimizing port content, call times, port costs, and fuel efficiency. Establish relationships with port agents and authorities to ensure berth requests are confirmed / assigned, and the highest level of port service is provided.


POSITION RESPONSIBILITIES:

  • Develop and implement long-term and short-term cruise itineraries that align with the company's business objectives and guest preferences.
  • Continuously evaluate and optimize itineraries based on market trends, guest feedback, and operational considerations.
  • Analyze itinerary performance metrics, revenue data, and market trends to identify opportunities for revenue growth and cost savings.
  • Work closely with the Finance team to develop annual budgets and forecasts for itinerary planning.
  • Identify and mitigate potential risks related to itinerary changes, port closures, and other operational challenges.
  • Work closely with the revenue management teams on itinerary planning and deployment for the NCLH fleet.
  • Collaborate with Vessel Operations department on itinerary planning and development.
  • Appraise itineraries for integrity, efficiency, and economic impact.
  • Monitor short- and long-term deployment including global travel advisories, weather patterns, regulatory, and geopolitical developments that may impact itinerary planning decisions.
  • Voyage planning with navigation software.
  • Request and manage berth requests; communicate itinerary changes internally and to vessels.
  • Maintain a close relationship with port authorities and port agents in all current and potential ports of call.
  • Participate in essential industry meetings and conferences.
  • Perform other job-related functions as assigned.


KNOWLEDGE AND EXPERIENCE:


EDUCATION: Bachelor's Degree in Business Administration, Finance, Travel & Hospitality Management, Nautical Science or related field of study.


EXPERIENCE: 10 years' experience in cruise itinerary and voyage planning. Cruise ship operations and experience as a senior deck officer is highly preferred.


KNOWLEDGE & SKILLS:

  • Proficient in computers and systems including Microsoft Word, Excel, PowerPoint, Outlook, MXP, and CMAP.
  • Excellent written and verbal communication skills to effectively work with team members and present recommendations.
  • Ability to establish and maintain strong working relationships with internal and external contacts. Ability to make effective and sound independent decisions and logical judgment to assure timely completion of projects.
  • Effective negotiation, interpersonal and partnering skills. Strong conflict resolution, problem solving, and organizational skills to manage daily functions with team members and external contacts.


To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

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