Information Technology Support Analyst

4 weeks ago


Marietta, United States The Select Group Full time

The Select Group is seeking an IT Service Desk Analyst local to Marietta, Georgia. This is an on site opportunity. Our client is looking for someone with 10/10 communication that has had previous experience within Service Desk roles at enterprise level companies. Having experience in Healthcare would be a major plus Please note a background check and standard panel drug screen is required for all qualified applicants upon offer acceptance. Candidates must be U.S Citizens or Green Card holders.


IT Service Desk Must-Have Skills:

  • 2+ years experience with IT Service Desk
  • Tier 1/Tier 2 troubleshooting capabilities
  • Experience troubleshooting via over the phone, email and via a ticketing system.
  • Resolving technical issues for hardware, software and access
  • Experience with: Windows OS, Microsoft Office Applications, Active Directory and general hardware/software


IT Service Desk Bonus Skills"

  • Network+, Security+, or related certifications
  • Experience with ServiceNow Ticketing system


IT Service Desk Daily Responsibilities

  • Provide customer service assistance for all technical inquiries
  • Resolve technical incidents, problems and service requests
  • Respond to queries via instant message, phone, email and the unassigned service desk queue
  • Provide regular customer communications and updates to incidents and service requests
  • Escalate complex incidents and problems appropriately
  • Assisting in the provisioning of new services, software, hardware and licensing compliance, including distribution
  • Assisting in software and asset inventory
  • Monitor and respond to system alerts and escalations
  • Perform routine checks and maintenance tasks
  • Monitor system backup and replication status
  • Maintain documentation and knowledge base articles
  • Work with other members of technical operations on service requests



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