District Manager for Food and Nutrition Services

3 weeks ago

Philadelphia, United States AVI Foodsystems Full time

Job Title: Resident District Manager, AVI Foodsystems

Location: Hospital of the University of Pennsylvania


Job Summary:


The Resident District Manager at AVI Foodsystems is responsible for delivering high-quality, service-oriented food service operations at the Hospital of the University of Pennsylvania. This role requires an energetic, approachable, and highly visible leader with a demonstrated track record of building high-performing teams and delivering excellent results in a complex academic medical center environment setting. The ideal candidate should have a strong background in operational excellence, financial management, team leadership, client relationship management, and procurement processes in a large academic medical center.


Core Responsibilities:


Strategic Leadership & Operational Management:

● Provide strategic and operational leadership to all aspects of the HUP Food services operation (Patient Services, Retail, and Catering)

● Develop department policies and procedures that facilitate safe, effective, and service-oriented delivery of services.

● Recruit, hire, train, and develop departmental line staff and management to support AVI and HUP shared objectives

● Create a culture of service by regularly reviewing and communicating internal/external customer feedback with team members and making operational adjustments based on identified trends/opportunities

● Drive and sustain operational and safety initiatives.

Financial Management & Procurement:


● Develop annual operating budget in collaboration with HUP and AVI executive leadership

● Develop and implement financial controls to ensure real-time visibility of financial KPIs (revenue, labor expense, and COGS

● Actively monitor key performance indicators (KPIs), with a focus on achieving performance-based financial incentives and mitigating performance-based disincentives.

● Collaborate with procurement teams to ensure the supply chain aligns with operational needs and financial objectives.

Quality Assurance & Compliance:


● Uphold high standards of safety, sanitation, and patient nutrition.

● Ensure adherence to healthcare regulations, with a focus on patient experience as measured by Press Ganey

● Maintain a level of continued survey readiness to ensure compliance with all relevant safety, sanitation, infection control and regulatory requirements

Team Leadership & Development:


● Lead a diverse team of 36 managers and over 300 unionized hourly employees in a demanding and fast-paced environment.

● Implement team cohesion and staff retention strategies, addressing challenges related to behavior and performance.

● Implement reward and recognition programs to incentivize and reward desired behaviors and outcomes

● Promote a positive and efficient working environment, focusing on professional growth and leadership development.

● Proven team builder and motivator.

Client Relationship & Stakeholder Engagement:


● Develop and cultivate strong relationships with key stakeholders at the hospital.

● Represent AVI Foodsystems in interactions with hospital executives, ensuring service alignment with culinary and operational standards.

● Communicate AVI’s vision and value across hospital services, maintaining excellent client relationships.

Requirements and Qualifications:


● Educational Background: Bachelor’s degree in Hospitality, Business Administration, Nutrition, or related field. A Master’s degree or equivalent is preferred.


Professional Experience:


● Minimum of 10 years of acute care healthcare foodservice leadership experience, preferably in a complex academic medical center environment.

● Demonstrated experience in multi-unit management with a total managed volume in excess of $20 million

● Experience in managing large teams and client relationships in complex AMC setting

Skills and Abilities:


● Strong leadership, team-building, and communication skills.

● In-depth financial acumen and strategic planning abilities.

● Experience in procurement and supply chain management.

● Knowledge of healthcare compliance, quality assurance, and patient satisfaction metrics, including Press Ganey scores.

● Experience in Lean Six Sigma processes and union management.

Personal Attributes:


● Excellent interpersonal skills with the ability to work effectively in diverse environments.

● Integrity, transparency, and cultural sensitivity.

● Adaptability to manage both high-level executive presentations and ground-level team interactions.

Compensation and Incentives:


● Competitive salary commensurate with experience and qualifications.

Application Process:

  • Candidates should submit an application including a resume and cover letter (preferred). The interview process will involve multiple stages, including individual and panel interviews with AVI leadership and hospital stakeholders.

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