Telecommunications Specialist

Title : Telecommunications Attendant (Medical Call Center)

Duration :3 Months

Location : Forsythe Hall, 275 Panama Street, Stanford, CA 94305

Tops Skills

1) 4 years of experience in medical Call Center with a focus on customer service.

2) Proficiency in MAC or DOS computers, including console operations.

3) Typing speed: at least 35 wpm.

Job Description:

• Under general supervision, Telecommunications Attendants act as the primary point of public contact to answer, process, page and direct calls serving the faculty, staff and students of the University, Medical Center and SLAC.
• This includes handling the critical calls associated with the Medical Center and Lucile Packard Children's Hospital. Telecommunications Attendants report directly to the Supervisor of the Operator Services Unit (OSU) and work under the daily routine direction of the shift Lead. Attendants work independently as well as share group responsibilities with other employees as needed.

Requirements:

• Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting. Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills. Ability to interface effectively with high-level professionals, managers, supervisors, and other clients.
• Ability to exercise tact and diplomacy under pressure. Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).
• Hands-on experience with MAC or DOS systems and console operations. ??? Familiarity with automated paging systems. Ability to work in a team environment and effectively contribute as a member of a team. Have a thorough knowledge of Stanford (University, Medical Center, SLAC), of dispatch procedures and routines, and a knowledge of medical terminology and disciplines.