On-Call Telephone Technician
2 weeks ago
Job Overview:
We are looking for a skilled On-Call Telephone Technician (Tier II) to join our team. This position requires a professional with at least two years of experience in the field of telecommunications. The successful candidate will be expected to work independently, performing installations, moves, changes, and maintenance for a variety of telecommunications equipment, including telephone systems, voicemail, satellite phones, data-only devices, two-way radio systems, and smartphones.
Responsibilities:
- Independently install, troubleshoot, and maintain telephone and other telecommunication systems.
- Perform moves, adds, and changes (MAC) duties as required for ongoing projects and user support.
- Diagnose and resolve complex issues with telecommunications equipment and systems.
- Coordinate with vendors and manage service agreements to ensure that all aspects of the telecommunication systems are functional.
- Provide detailed documentation and reporting on installations, issues, and resolutions.
- Train end-users on new technologies and provide support for telecommunications equipment.
- Manage inventory of telecommunications equipment and parts.
- Ensure compliance with company policies and regulatory standards.
Qualifications:
- Minimum of two years of hands-on experience in telecommunications or a similar technical role.
- Strong knowledge of various types of telecommunications equipment, including PBX and VoIP systems.
- Proven ability to work independently and efficiently manage time and tasks.
- Excellent problem-solving skills and attention to detail.
- Strong interpersonal and communication skills.
- High school diploma or equivalent; further education or certification in telecommunications, IT, or related field preferred.
Preferred Skills:
- Experience with satellite communication systems and two-way radio systems.
- Familiarity with network infrastructure and protocols.
- Technical certifications related to telecommunications, such as CompTIA Network+ or similar.
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