Client Care Manager

Job description

Acti-Kare is seeking a compassionate and detail-oriented Client Care Manager to help seniors live independently and with dignity in their own homes. As a Client Care Manager, you will ensure our clients receive the highest quality of personalized, in-home care and support.

Key Responsibilities:

• Serve as the empathetic point-of-contact for clients and their families, building relationships and addressing any concerns with care and sensitivity
• Conduct thorough in-home assessments to fully understand each client's unique needs, preferences, and goals for independent living
• Collaborate closely with our team of experienced caregivers to develop and regularly update personalized care plans that prioritize client comfort, safety, and quality of life
• Oversee the scheduling of caregiver visits, ensuring continuity of care and monitoring for consistent, high-quality service delivery
• Communicate proactively with clients, families, and the care team to provide updates, address challenges, and coordinate care seamlessly
• Participate in the onboarding and training of new caregivers, providing mentorship and guidance to ensure they are equipped to deliver our signature brand of compassionate care
• Thoroughly document all client interactions, care plans, and other relevant information in our electronic records
• Assist with general office duties, such as answering phones and collaborating with other care team members

Qualifications:

• High school diploma or equivalent, Bachelor's degree in healthcare administration, Associates Degree, or related field preferred
• CNA or HCA certification preferred
• Minimum 1 year of experience in home care, case management, or a similar client-facing role
• Exceptional communication and interpersonal skills, with a demonstrated ability to empathize and build trust with a diverse range of clients and stakeholders
• Strong organizational skills, attention to detail, and capacity to manage multiple priorities and tasks effectively
• Proficient in Microsoft Office applications and adaptable to learning new software systems
• Valid driver's license, great driving record, and reliable transportation to conduct in-home visits
• Must be willing to drive in areas of King county, Snohomish county, and Tacoma areas to visit clients.
• Passion for improving the lives of seniors and a genuine commitment to Acti-Kare's mission of enabling independent living

Benefits

• Full Benefits: Health Insurance, Dental and Vision Plans Available
• Competitive Pay
• Paid Time Off
• Hands on Training
• Friendly, Respectful and Supportive Staff

Join our team of dedicated professionals who are making a meaningful difference in the lives of seniors every day.