Implementation Specialist

4 days ago

Denver, United States Grubhub Full time

Hey We’re Grubhub

We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. User-friendly platforms and streamlined delivery capabilities set us apart in the world of online food ordering. Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values relationships, embraces diverse ideas–all while having fun together–then Grubhub is the place for you



Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you


As a member of the Implementation team, you will drive the growth of the organization by ensuring that new customers are successfully onboarded efficiently, which is a complex process with many moving parts, people, and vendors. This role will be responsible for working with internal and external stakeholders to deploy campuses or new shops. From setting up/configuring hardware to building out what our shops/menus will look like. Becoming a knowledge expert will allow you to achieve success.


The Impact You Will Make:


  • Develop deep expertise in Campus Dining on GH's systems and equipment
  • Create an exceptional, personalized service experience for Campus Dining on GH partners
  • Facilitate execution of all onboardings and train customers on the product
  • Collaborate with stakeholders to configure our hardware and work through shop set up/routing
  • Make recommendations based on feature requests and bugs reported by users or partners
  • Be a key partner and making sure all campuses/shops are set properly
  • Works through new deployments
  • builds/configurations/meetings/audit packages/monday.com updates
  • Works through setting up our partners with needed hardware
  • Tickets & escalations to help with bringing our operation live in different shops or campuses
  • Pre-live
  • Up to 2 weeks post-live
  • Helps design and implement menus by building out our shops we help to deploy
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders
  • Installs updates and configure features for workflow
  • Prepares reference material for users by drafting operation guides
  • Create menus
  • Cross-Team collaboration to ensure teams are hitting due dates
  • Advise Campus dining merchants on menu offerings, visibility, and areas that need optimization. This requires you to be analytical but also pragmatic when it comes to finding incremental solutions that can show immediate value
  • Dive in and contribute to other business areas as needed/appropriate


What You Bring to the Table:

  • Education Requirement: Bachelor’s Degree
  • Excellent written language skills, including spelling, grammar, syntax, and other mechanics
  • Analysis skills
  • Application Support
  • Attention to detail
  • Operations system knowledge
  • The ability to work and learn independently, as well as collaborate with larger teams


Got These? Even Better:

  • An uncanny knack for spotting tiny errors
  • Excellent organizational and time management skills
  • Great communication skills, both written and verbal ability to manage multiple deadlines simultaneously
  • Comfort with technical systems, both familiar and unfamiliar


The base salary range for this position is below.


Denver: $17.30 - $25.00 base salary range


Grubhub uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.


And Of Course, Perks

  • Flexible PTO / PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Free Meals. Our employees get a weekly Grubhub credit to enjoy.
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

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