Senior Telecommunications Engineer

3 days ago

Lansing, United States Cloud 9 Solutions, LLC Full time

Sr. Telecommunications Engineer


Job Purpose

The Sr. Telecommunications Engineer is responsible for the design, configuration, testing and deployment of

telephony infrastructure solutions. The Sr. Engineer will conduct cost and traffic analysis to determine the

best use of resources. The Sr. Engineer will have to work actively during the design phase with different

internal teams and business groups, analyze the needs of the organization and translate requirements into

detailed technical specifications. Collaborates with internal business units and external vendors to ensure all

installations meet specifications, ensuring the resolution of problems as they arise. Additionally, the Sr.

Engineer works to resolve incidents and handles change management.

Essential Job Duties & Responsibilities

 Designs, configures, tests and maintains telephony infrastructure solutions.

 Implements and maintains telecommunication systems and software, such as Avaya Aura platform; SIP

Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone

 Partners with Network Services to analyze and resolve IP architecture.

 Researches, evaluates, recommends, implements and ensures new technology initiatives are stable and

readily maintained.

 Own and execute software patches and version upgrade for Telecom infrastructure.

 Manages projects within deadlines and provides weekly project status reports to management.

 Provides support to a “World-Class” Call Center consisting of many sub call centers with over 2800 call

center associates.

 Diagnoses, troubleshoots, and resolves complex telecommunication network issues.

 Participates in a 24x7 on-call rotation.

 Serves as an escalation point for complex voice outages or issues.

Other duties

 Active involvement in driving design discussions with OEMs

 Should be well verse with creating and updating MS Visio diagrams.

 Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call

recording, as needed.

 Performs other special projects or duties as assigned.

Knowledge, Skills & Abilities

 Strong knowledge of IP telephony and services.

 Strong knowledge on Cloud networking concepts (Azure, AWS etc)

 Strong knowledge of various telecommunications hardware and applications or services.

 Strong knowledge of Microsoft Office tools.

 Ability to effectively and efficiently identify, research and resolve a problem.

 Strong analytical and problem-solving skills.

 Excellent verbal, written and interpersonal communications skills.

 Ability to work effectively under pressure.

 Strong customer service skills.

 Strong knowledge of MPLS, Net bond (Express Route), private and leased lines, ISDN, analog, T1, PRI,

SIP type network solutions.

Education and Experience

Bachelor’s degree or equivalent education and/or work experience.

10+ years in a medium to large corporation or government agency, with multi-site responsibilities.


Certifications

 Avaya certified Design Associate (preferred)

 Avaya certified implementation specialist

 Avaya certified support specialist

 Audiocodes certified (Preferred)

 Nice cxone certified (Preferred)


Job Level that this position reports to (i.e., Manager, Director, etc.):

  • Senior AI Engineer

    3 weeks ago

    Lansing, Michigan, United States Oracle Full time

    Job DescriptionWe are seeking a highly skilled Senior AI Engineer to join our team at Oracle. This role will focus on developing and training Generative AI models for our support bot, ensuring relevance and accuracy in response generation.

  • Senior Software Engineer

    2 weeks ago

    Lansing, Michigan, United States Parintec Full time

    Company OverviewParintec is a leading technology company that values innovation and collaboration. Our team of experts is dedicated to delivering high-quality solutions that meet the needs of our clients. Job DescriptionWe are seeking an experienced Senior Software Engineer to join our team in Lansing, MI. The ideal candidate will have a strong background...

  • Senior DevOps Engineer Leader

    4 weeks ago

    Lansing, Michigan, United States Saxon Global Full time

    Job Title: Senior DevOps Engineer LeaderAbout the Role:Saxon Global is seeking an experienced and skilled Senior DevOps Engineer Leader to join our team. This is a challenging role that will involve working closely with cross-functional teams to design, build, and maintain scalable and efficient infrastructure and systems.Responsibilities:Design and...

  • Senior Civil Engineer Leader

    1 week ago

    Lansing, Michigan, United States Jobot Full time

    About the Job:">We are looking for a Senior Civil Engineer Leader to join our team. As a seasoned professional, you will be responsible for leading project teams and developing business growth opportunities.">Key Responsibilities:">Manage project teams to deliver high-quality resultsDevelop and implement business growth strategiesCollaborate with...

  • Senior Windows Engineer for Edge Platform Development

    4 weeks ago

    Lansing, Michigan, United States Cribl Full time

    Cribl is a forward-thinking company that prides itself on its unique approach to innovation. Our mission is to empower our employees to excel in their roles, and we're seeking a talented Senior Windows Engineer to join our team. This role offers an exceptional opportunity to make a meaningful impact on the development of our Edge platform, working closely...

  • Senior .NET Software Engineer

    3 weeks ago

    Lansing, Michigan, United States Digital Technology Solutions Full time

    Job Title: Senior .NET Software EngineerThe role requires a highly skilled .NET software engineer to work on the development team at Digital Technology Solutions. As a key member of the team, you will be responsible for designing, developing, testing, and deploying software applications using ASP.NET, C#, and other Microsoft technologies.We are seeking a...

  • Senior Beamline Physicist/Engineer

    3 days ago

    Lansing, United States Niowave Full time

    ::: {align="center"} Beamline Physicist/Engineer::: Who we are... We are a group of scientists, engineers, designers, technicians, and many others who are dedicated to changing the world by developing medical isotopes to treat and eradicate cancer. We also enjoy darts, cornhole, ping-pong, take-out for group lunches, chili cook-offs, and other fun events...

  • Senior Civil Engineer Opportunity with Competitive Salary

    3 weeks ago

    Lansing, Michigan, United States Jobot Full time

    Job SummaryWe are seeking a highly skilled Senior Civil Engineer to join our team. This is an exceptional opportunity for an experienced professional to leverage their expertise and contribute to the success of our projects.

  • Senior Instrumentation Controls Engineer

    1 week ago

    Lansing, Michigan, United States CEC Controls Company Inc Full time

    CEC Controls Company Inc is seeking a highly skilled Senior Instrumentation Controls Engineer to join our team. The ideal candidate will have 3+ years of experience in instrumentation and controls, with a focus on Ovation DCS systems.Job SummaryWe are looking for a talented professional to design, develop, and implement electrical and control systems for our...

  • Technical Support Engineer

    2 days ago

    Lansing, United States Zillion Technologies, Inc. Full time

    Role: Technical Support Engineer/SpecialistLocation: Lansing, MI100% OnsiteGeneral Summary of Function/Purpose of PositionThis position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and...

  • Technical Support Engineer

    2 days ago

    Lansing, United States Zillion Technologies, Inc. Full time

    Role: Technical Support Engineer/SpecialistLocation: Lansing, MI100% OnsiteGeneral Summary of Function/Purpose of PositionThis position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and...

  • Senior Backend Engineer

    2 weeks ago

    Lansing, Michigan, United States Oracle Full time

    About the JobOur dynamic team at Oracle Health AI is revolutionizing the healthcare industry with a cutting-edge platform. As a Senior Software Developer, you will have the opportunity to design and build innovative applications from scratch, and make a significant impact on our technical and business strategies.Key Responsibilities:Design and implement...

  • Senior Instrumentation and Controls Engineer for Water and Wastewater Systems

    1 month ago

    Lansing, Michigan, United States CEC Controls Company Inc Full time

    Job OverviewCEC Controls Company Inc is seeking a seasoned senior instrumentation and controls engineer with expertise in Ovation DCS systems to join our team.

  • Senior Cloud Software Engineer

    2 weeks ago

    Lansing, Michigan, United States Oracle Full time

    Company OverviewAs a global leader in cloud solutions, Oracle harnesses the power of innovation to drive progress. Our organization values diversity and inclusion, fostering an environment where diverse perspectives and abilities thrive.Salary$135,000 - $170,000 per annum, with opportunities for bonus and equity.Job DescriptionOracle is seeking a highly...

  • Senior Product Engineer

    2 weeks ago

    Lansing, Michigan, United States META Full time

    Job Description:We are seeking an experienced full-stack software engineer to join our product teams at Meta. As a key member of our engineering team, you will play a critical role in building and improving existing products that reach over 1.5 billion people worldwide.You will drive the team's goals and technical direction, effectively communicate complex...

  • Senior Software Architect

    2 weeks ago

    Lansing, Michigan, United States META Full time

    About the RoleWe are seeking a highly skilled Senior Software Architect to lead our Infrastructure team at Meta. This role will be responsible for driving the technical direction of large-scale distributed systems and building platforms that can scale through multiple orders of magnitude.Key ResponsibilitiesEffectively communicate complex features and...

  • Senior Sybase SQL Query Writer and PowerBuilder Engineer

    2 weeks ago

    Lansing, Michigan, United States Saxon Global Full time

    Job Overview:Saxon Global is a leading global IT services company that specializes in providing innovative solutions to our clients. We are currently seeking a Senior Sybase SQL Query Writer and PowerBuilder Engineer to join our team.Key Responsibilities:- Design and develop complex SQL queries to retrieve data from Sybase and MS SQL Server databases-...

  • Product Engineering Manager

    2 weeks ago

    Lansing, Michigan, United States META Full time

    About the RoleAs a senior full stack developer at META, you will be responsible for driving the team's goals and technical direction, communicating complex features and systems in detail, and understanding industry & company-wide trends to help assess & develop new technologies.ResponsibilitiesDrive the team's goals and technical direction to pursue...

  • .NET Senior Developer

    1 month ago

    Lansing, United States MoxieIT Solutions Inc Full time

    Job Title: Senior .NET DeveloperLocation: Lansing-MIDuration: 1+ YearsExperience & Skills: RequiredA bachelor’s degree in a technical area such as mathematics, computer science, engineering, or information systems.

  • Senior Software Architect

    2 weeks ago

    Lansing, Michigan, United States META Full time

    Overview">$213,000 - $293,000 per year, plus bonus, equity, and benefits.">Job Description">We are looking for a skilled engineer who can help build products that connect people around the globe. This role involves driving technical direction, effectively communicating complex features, and understanding industry trends.">Required Skills and...