Network Support Engineer

2 weeks ago

Anderson, United States System Soft Technologies Full time

Job Description – Network Support Engineer

System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.


Why System Soft Technologies?

At System Soft Technologies, we are united by diversity, inclusion, transparency, respect, integrity, and a deep passion for our clients and team members. Our growth is fueled by your professional development as we collaborate, share ideas, innovate, and invest in our future together. By building meaningful partnerships with our people, we embrace a common purpose to amplify ambitions, expand horizons, and exceed our goals. This synergy keeps us agile, ahead of the competition, and leaders in our industry. Our continued success starts with you.


Job Summary:

Configure Network And System Resources And Maintain Corresponding System Records And Documentation. Provides Tier Ii Support As Per Sme Agreements. Performs Periodic Maintenance And Monitoring Of Computer Systems. Performs Pre-Configured Port Activations On Network Switches.


Responsibilities:

Monitors, Tests, Maintains And Repairs Network And Infrastructure Elements For Clemson Ccit.

Monitors Clemson Network, Server, And Application Elements, Resolve Incidents And Service Requests And/Or Consult With The Subject Matter Expert Team For Incident Resolution. Applies Simple State-Of-The-Art Technology To Meet And Improve Network Control Center.


Configure Network And System Resources And Maintain Corresponding System Records And Documentation. Provides Tier Ii Support As Per Sme Agreements. Performs Periodic Maintenance And Monitoring Of Computer Systems. Performs Pre-Configured Port Activations On Network Switches.


Prepares And Reviews Documentation For Use In Operations For Training And Knowledge Base. Participates In Training And Cross Training For The Tier Ii. . Provides Customer Service For All Information And/Or Telecommunication Network Systems Support Areas.


Monitors Mainframe, Applications And Batch Processing. Responds To Issues, Alerts, Incidents, Tickets And Resolve Incidents And Service Requests And/Or Consult With The Subject Matter Expert Team For Incident Resolution. Meets Agreed Sla Time Requirements.


Qualifications

• IP Network Troubleshooting

• DNS Configuration

• Understanding Of Monitoring Tools (Splunk, Solarwinds)

• Microsoft Office Suite

• Server Batch Scripting

• Technical Writing Experience


REQUIRED EDUCATION: HIGH SCHOOL DIPLOMA OR EQUIVALENT


System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

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