Information Technology Manager
1 month ago
The IT Manager serves as a key leader in IT matters throughout the company. Responsibilities include developing and maintaining strategic technology plans, fostering a highly capable IT team, overseeing technology initiatives and projects, establishing technology standards and policies, managing the IT budget, procurement, and contracts, and maintaining collaborative relationships with executive leadership, managers, supervisors, and key staff.
The IT Manager reports directly to the Director of Enterprise Services.
Success Factors/Duties
- Effective Management: Skillfully manages multiple technology programs and projects across the organization. Cultivates a collaborative and skilled IT team that understands the organizational context of technology systems.
- Forward Thinking: Proactively researches and plans for future technology adoption and opportunities. Identifies and shares potential innovations, efficiencies, and emerging practices that could benefit the organization.
- Service Orientation: Applies modern technology service management practices suitable for the organization’s size and staff. Cultivates a strong customer-focused culture within the IT team.
- Technical Relevance: Ensures technology remains updated and aligned for optimal service and compatibility both within and outside the organization. Standardizes and aligns technology programs for effectiveness and efficiency.
- Problem Solving: Possesses strong critical thinking and decision-making skills. Approaches problems across technology disciplines and the organization with creativity and broad thinking.
Results
- Strategic Technology Plans: Develops and maintains strategic technology plans that align with organizational needs, reflect business requirements, and identify budgetary needs. These plans ensure coherence among technology programs and accommodate changes effectively.
- Competent IT Staff: Ensures IT staff are highly skilled, collaborative, and adaptable. Staff members possess some cross-functional skills and quickly achieve competence in new technical requirements.
- Modern Technology Systems: Maintains modern technology systems that meet organizational needs, adhere to best practices, and ensure reliability, security, and resilience. Actively researches and evaluates new technology options for consideration and planning.
- Effective IT Policies and Standards: Establishes and upholds IT policies, procedures, and standards that facilitate alignment with organizational needs, protect IT and data, and support business requirements.
Duties
- Demonstrates strong leadership in IT matters and establishes effective working relationships with directors, managers, and key staff.
- Maintains communication and coordination with the IT team and other workgroups.
- Develops and maintains strategic technology plans aligned with overall organizational needs.
- Identifies and analyzes needs, opportunities, and emerging technology trends.
- Manages IT staff, including setting job requirements, evaluating performance, and providing coaching and training.
- Establishes and implements modern IT work and project management practices, including methodologies such as ITIL, ITSM, DevOps, and Agile.
- Defines and implements IT service delivery and collaboration practices.
- Ensures appropriate requirements gathering and user assessments for new technology.
- Identifies, initiates, plans, and manages IT projects and initiatives.
- Works with network, database, development, and records management staff to support various aspects of IT infrastructure and operations.
- Establishes policies, procedures, and standards for IT security, asset management, disaster recovery, and backup.
- Prepares specifications, conducts procurement activities, and negotiates vendor service agreements.
- Provides strategic technical advice and guidance to organizational leadership.
- Manages the IT operating budget effectively.
Requirements
- Four-year degree in Computer Science, Management Information Systems, or related field.
- Minimum of eight years of relevant experience, including at least two years managing technical IT staff.
- ITIL Foundations and DevOps Foundations certifications required (or must be obtained within the first nine months in the position).
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