Quality Assurance Manager

1 month ago

Independence, United States MATCOR Metal Fabrication Full time

We are a North American Leader in the Fabrication sectors with operations across Canada, and the USA. We are a fully-integrated supplier of manufacturing and engineering services providing steel components and complex, high value-added assemblies for the agricultural, construction, mining, energy, heavy truck and industrial sectors.


The Quality Manager is responsible for providing leadership; instilling a sense of urgency; and driving problems towards resolution to ensure that quality systems, procedures and instructions meet Customer requirements, Matcor objectives, and regulatory compliance.


Essential Duties and Responsibilities:

  • Direct 8D problem solving team for all Customer-related quality issues, including tracking, reporting, problem solving issues; retain and maintain records as required.
  • Primary contact on all Customer quality concerns; ensuring all quality concerns are communicated accordingly.
  • Provide support to all departments for quality system development, corrective and preventative action and problem-solving resolution.
  • Develop relationships with personnel from major OEM's; other QA Managers/Directors/ Management.
  • Assist in Supplier selection and certification as required.
  • Assist in the statistical process control improvements with manufacturing and supplier base.
  • Complete all APQP-related activities, and all other Quality Management System requirements as needed.
  • Ensure that conflict and productivity issues are managed directly, constructively, and professionally in all circumstances.
  • Drive year over year continuous quality improvement, supporting our strategic deployment model, BEST Wheel, and PREP process.
  • Identify opportunities, forecast resources to achieve quality improvement targets.
  • Develop an annual Quality business plan and budget.
  • Ensure enforcement of Customer Specific Requirements and compliance.
  • Attend training in order to develop and /or maintain relevant job-related knowledge, techniques, skills and/or certification.
  • Ensure, with the cooperation of other departments at Matcor, that the factory achieves and maintains the highest possible Customer rating for satisfaction and the lowest for PPM.
  • Identify possible improvements related to quality, design, or production processes.
  • Supervise Quality personnel.
  • Report Monthly Quality PREP results to Management Team and Team meetings.
  • Monitor all customer related costs. (i.e. customer complaints, sorting, inspections etc.).
  • Travel to customer sites as required. (i.e. presentations, corrective actions reports etc.) on short notice.
  • Performs other duties as necessary in support of departmental goals.
  • Comply with requirements as outlined in the company handbook and OHSA.
  • Follows and comply with all Operational Procedures and policies as outlined in the Employee Handbook, Quality and Environment programs (i.e. IATF, ISO 14001)


Education, Knowledge, Skills and Abilities

  • Bachelors Degree in a technical field or equivalent required
  • ASQC Certified Quality Engineer/Certified Auditor, Certified Quality Manager an asset
  • Lean Manufacturing experience required
  • Excellent working knowledge of Quality Systems
  • Strong leadership, problem solving (including root cause analysis), project management, presentation, and facilitation skills
  • Core Tool Knowledge (APQP, PPAP, MSA, SPC, FMEA)
  • Problem solving Knowledge. (8D, 5Phase, 7Step, Root Cause Analysis etc.)

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