Information Technology Technician

1 week ago


Collegeville, United States eTeam Full time

We are currently seeking a dedicated individual to fill the position of Break/Fix Technician. As a Break/Fix Technician, you will play a crucial role in managing the onsite delivery of software services, installation, and configuration for customer environments. Your primary responsibility will be to address and resolve various business systems, networking, and application problems for standard industry servers, specialized, or complex clustered environments.


Key Responsibilities:

  • Provide onsite software services, including installation and configuration, to address customer needs and resolve issues promptly.
  • Diagnose and troubleshoot business systems, networking, and application problems, ensuring timely resolution within Service Level Agreements (SLAs).
  • Conduct both reactive and proactive activities to enhance customer satisfaction and foster loyalty.
  • Apply fundamental knowledge of job skills, company policies, and procedures to effectively complete assigned tasks.
  • Demonstrate a solid understanding of general and technical aspects relevant to the role.
  • Efficiently organize tasks and adapt to general instructions provided for all work assignments.


Requirements:

  • Education: Associates, Bachelor's Degree, or equivalent experience in a relevant field.
  • Experience: 1 to 2 years of experience in software services management, technical support, or a related role.



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