Practice Manager

4 weeks ago

Boston, United States Randstad Sourceright Full time

Randstad Enterprise Solutions in partnership with Mass General Brigham are actively seeking a practice manager for their BWH primary care. Mass General Brigham is an integrated healthcare system built on a legacy of two leading academic medical centers. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, two of the nation’s leading academic medical centers with rich histories and tradition. Today, Mass General Brigham is a 16 member institution encompassing a range of health care organizations committed to serving the community.


Position Details:

Contract role, 100% Onsite

Sits at the main BWH campus but will float between sites as necessary for coverage



The Practice Manager will be responsible for creating and maintaining a team based, coaching culture in the practice that emphasizes equity, inclusion, belonging and mutual respect.


PRINCIPAL DUTIES AND RESPONSIBILITIES:


  • Participates in the ongoing administration of a primary care practice, including interviewing, hiring, training, and developing a diverse multidisciplinary staff.


  • Works with the staff to build an effective team.


  • Regularly evaluates and provides feedback to support staff and practitioners. In collaboration with the Medical Director and RN Flow Manager, makes thoughtful and well-informed decisions concerning hiring, corrective action and personnel matters as appropriate. Reports on-going problems to the Primary Care Regional Administrator.


  • Identifies training needs and assists with training of staff and students. Ensures staff proficiency.


  • Oversees all business and administrative practice operations. Organizes and oversees work schedules for optimal utilization of staff to meet the patients’ needs.Develops and implements appropriate systems, policies and procedures to ensure efficient processing of work.


  • Participates in the continuous improvement of all processes.


  • Works with the entire team to create a patient experience which is patient-centered, of uniform high quality, and safe. Monitors and improves customer satisfaction and patient activation. Interacts with patients in a courteous and sensitive manner.Resolves patient issues by working with staff, upper management and/or providers, followed by identifying and correcting underlying system problems.


  • Responsible for ensuring the practice’s compliance with Hospital, Department of Public Health, and Joint Commission standards and policies.


  • Continuously monitors the physical environment of the practice site. Identifies problems and coordinates activities with support departments to maintain the physical integrity of the practice.



QUALIFICATIONS:


Bachelor’s degree preferred. Plus, three to five-year experience managing in a customer relationship-based service industry required. Ambulatory health care experience preferred, but not required.



SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:


  • Must be Patient-centered and customer focused.


  • Must be able to build effective teams, including harnessing the diversity of all members of the team and coordinating their ongoing professional development.


  • Experience with LEAN or other forms of rapid cycle improvement is strongly preferred.


  • Must have strong interpersonal and organizational skills.


  • Must have strong financial and analytic skills.


  • Must have the ability to recognize and solve problems, including identifying and fixing their root causes.


  • Must be able to handle, in a professional manner, a heavy and diverse workload in a dynamic healthcare environment, including dealing with multiple competing priorities.

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