Network Support Specialist
2 hours ago
Job Description
Job Title: Network Support Specialist
Location: Decatur, IL and Mattoon, IL
Overview:
We are seeking a motivated and customer-focused Network Analyst to join our team. This entry-level position offers the opportunity to develop skills in network troubleshooting while providing exceptional customer service.
Key Responsibilities:
- Troubleshoot residential network equipment, including routers and FiberOptics connections.
- Provide technical support via phone, including diagnostics and system resets.
- Utilize tools like SMX, NetSuite, Minerva, and NOMS to resolve issues.
- Escalate complex issues to Tier 2 or higher levels as necessary.
Requirements:
- Associate degree or certificate in networking or a related IT field preferred.
- Familiarity with FiberOptics systems is a plus.
- Excellent communication skills and a customer-oriented attitude.
Schedule:
- Daytime, night (8 PM – 5 AM), and weekend (Wed–Sun) shifts available.
Benefits:
- Opportunity for growth within a fast-growing company.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in telecommunications recruiting. Our telecommunications recruiters have a proven track record of placing top tier talent in the industry, with deep expertise in wireless, fiber, network infrastructure, etc. Learn more at bit.ly/46Gs4yS
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