Level 3 Tech

4 weeks ago

Sarasota, United States Tech-Nique Partners Full time

Location: Sarasota or Naples (No relocation) - Hybrid with travel to clients


Summary

The Level 3 role is to be able to solve both large and small projects beginning to end with customers. This role is a trusted advisor. Engineers are expected to display good interpersonal skills as they will interact with colleagues, executives, and other customer-facing roles. The Technician will possess the ability to problem solve at a high level and provide exemplary customer service skills, strong multi-tasking, and organizational skills.


The Level III Technician works jointly with the sales to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player




IT Technician III Responsibilities:

  • Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall and switch administration and maintenance.
  • Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.



IT Technician III Requirements:

  • College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
  • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
  • A+ Certification.
  • Azure exposure

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