Human Services Coordinator
4 weeks ago
Duties included but not limited to:
- Complete the enrollment documents with the persons supported
- Provide extremely helpful, professional, and positive customer service
- Be the main point of contact for the caseload
- Monitor and document service delivery on an ongoing basis
- Provide program education and assistance to the caseload of persons supported assigned
- Regularly communicate with persons supported, managing party, Case Managers and Support Planners with updates, changes and information about their services
- Provide person-centered support to the individuals and families we support with a focus on both compliance and quality in service
- Problem solve issues and provide solutions in order to improve program processes and experiences
- Coordinate the annual renewal process, including tracking the Service Agreements with our providers for each person supported in your caseload
- Ensuring compliance with DHS, waiver regulations, DOL, IRS, unemployment, workers compensation, liability and best practices pertaining to FMS services
- Assist in marketing and recruitment efforts
- Perform other duties as required or assigned
- Bachelor's degree (or equivalent) preferably in Human Services or a closely related field is required
- 2-3 years experience working with individuals with developmental and/or intellectual disabilities
- Must have excellent customer services and de-escalation skills
- Computer literate/ Tech Savvy with expert knowledge of Microsoft Office Suite, Google Suite, and/or EHR software
- Highly organized and detail oriented with demonstrated experience
- Excellent time management skills with the ability to manage multiple tasks in a fast-paced environment
- Have a valid driver's license with reliable transportation and the ability to travel locally (Metro area)
- Pass a background check
Competitive wage and benefit package with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more.
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