Quality Manager

4 weeks ago

Miami, United States Kantar Full time

Quality Manager

WFA Cross Media Measurement Initiative

Miami, FL/On Site

Excitingly Kantar Media has partnered with the ANA to build a new Cross-Media Measurement panel in the United States, that will be one of the first of its kind in the world. We are looking for forward-thinking, diverse, and client focused individuals to join our team and make this audience measurement panel a success for the ANA, the ever-changing US Media Industry and Kantar Media.

Kantar Media are experts in understanding the changing media landscape. Our Audience Measurement teams are charged with developing new approaches to measurement and that is where the new US panel comes in. The panel has been designed to address the needs of advertisers, who want to understand and plan campaigns across digital and broadcast platforms (from TikTok to CBS to YouTube) – we’ve pulled together all our latest thinking, our most up-to-date meters, and our relationships with the online publishers such as Google and Meta, and the result is something that we believe is the future of audience measurement.

Job Details

The Quality Manager is at the heart of our quality management process and this is therefore a role that is of key importance for the service. They will have an excellent understanding of Quality Control best practice and bring that to bear on the service. The team will carry out daily analysis of overnight figures from the previous day’s viewing and investigate any anomalies; allowing us to be confident in the accuracy of the data before it is published. The team subsequently apply a more granular level of checks to homes with potential faults flagging any issues for further investigation and remedial action. User Acceptance Testing of software upgrades and new products will also be carried out by the team.

Tasks & Responsibilities

  • Manage an exceptional team in a fair and transparent manner,
  • Supervise and support the Quality Control team members to ensure that they achieve personal and team objectives.
  • Provide regular feedback to the team on the status and quality of their work.
  • Monitor the productivity of the individuals and the team as a whole and recommend changes that will improve effectiveness.
  • Work within the framework of meeting or exceeding defined Service Level Agreements,
  • Ensure that the responsibilities for all routine activities are clear and expectations communicated.
  • Create User Acceptance Testing plans and test criteria.
  • Liaise with the data operations team to align on the use of test servers and subsequent timing of deployments.
  • Take ownership for the successful implementation of ad hoc projects and initiatives.
  • Take an active role in the recruitment of new starters.
  • Provide training for new starters and manage them through their probation period.
  • Participate in meetings with other contractors and other stakeholders.
  • Collaborate with the Service and Installation team to ensure that the panel is being maintained effectively.
  • Ensure that all key/critical processes are fully documented and maintained in line with ISO 9001.
  • Explore opportunities to innovate and develop new processes to improve the effectiveness of the team.
  • Be responsible for alignment with I&D goals, working closely with the I&D committee.

Your profile and key skills we are looking for

  • Collaboration - Collaborates with colleagues in different functions and/or management streams to ensure there is consistency in approach and that any issues are dealt with promptly and efficiently.
  • Excellent interpersonal skills - Is able to work harmoniously with others, reacting where appropriate, and treating people with sensitivity and fairness in line with I&D best practice.
  • Delegation - Demonstrates the ability to select and to assign appropriate tasks to others and direct them in the execution as needed.
  • People Management - Able to motivate and direct others to achieve a desired outcome. Must be able to motivate the Origin Quality Control team as a whole to hit the targets and objectives of the project.
  • Problem Solving - Able to motivate and direct others to achieve a desired outcome. Must be able to motivate the Origin Quality Control team to hit the targets and objectives of the project.
  • Excellent attention to detail and appreciation of the need for high standards of accuracy in all routine tasks.
  • Highly numerate with analytical and problem-solving skills, and excellent attention to detail.
  • Experience of working to tight deadlines and organizing resources to meet unexpected priorities.
  • Organized, proactive and able to work on own initiative.
  • Experience of working in a QC capacity to ensure the quality of products and/or services.
  • Fluent English essential; fluent Spanish desirable

Our offer

We provide a highly competitive benefits package

  • Medical plans with comprehensive, affordable coverage for a range of health services
  • Health Savings Account/FSA
  • Dental, Vision and benefits to cover unique healthcare needs
  • Wellness Program
  • 401k with matching
  • Tuition Reimbursement, Commuter benefits
  • Unlimited PTO

At Kantar Media we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar Media, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com.

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