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Senior Site Reliability Engineer

1 month ago

Phoenix, United States Indotronix International Corporation Full time

Job Title: IT - Site Reliability Engineer Sr – Contractor

Location: Phoenix, AZ – Hybrid (3 Days A week in Office)

Duration: 03 Months Contract To Hire

Only W2

Targeting a 6/24 start date

Must be willing to work EST for a few months then it may change to MST - 8-5 EST

M-F 40 hours

OT: Should be able to provide 24/7 on-call support - will be on a monthly rotation basis

Travel: potentially but rare


Job Description

Which project will this need be supporting?

SRC Special Projects


Organizational Structure And Impact:

Impact/Function this role has within the bank/LOB:

SRC site reliability center supports all infrastructure within the bank, responsible for 24/7 operations of enterprise support, all technology and day to day operations - keeps the bank running, process pillars and observability, using tools and needs product owner to come up with policies and procedures, holding product vendors and the SRE tools team accountable


Team Background and Preferred Candidate History:

Candidate preferred industry background: Technology background required - banking nice to have - knowledge of SRE concepts required


Key responsibilities:

  • Monitor infrastructure, servers, middleware, databases, and batch jobs.
  • Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc.
  • Troubleshoot environment, data control and operational issues.
  • Create and Maintain documentation to ensure knowledge accessibility.
  • Automate and streamline process using scripts and scheduling tools.
  • Liaise with other application support teams and internal/external business and technical partners.
  • Provide ad hoc and on-demand reports.
  • Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production.
  • Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.
  • Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
  • Ensures that all production changes are processed according to Change Management policies and procedures.
  • Ensures that appropriate levels of Quality Assurance have been met for all new and existing products.
  • Support Sustained Resiliency, Disaster Recovery, and High Availability events.
  • Help Level 2 operation team with setting up monitoring and bridging the gaps in current monitoring setup.
  • Play key part in setting up reporting and be a key component in Monitor -> Report -> Improve principle
  • Coordinate incident management coverage, to ensure appropriate coverage.
  • Call facilitation, coordination and communications during critical outage situations.
  • Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process.
  • End to end view of issues for objectivity.
  • Influence senior technology leads across organizations to ensure timely resolution of incidents
  • Problem Management:
  • Participate and ensure RCA (root cause analysis) activities on client impacting incidents are executed and action items are assigned / completed.
  • Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message.
  • Chronic issue coordination and leadership.
  • Guidance to all staff involved and vendors in driving a coordinated approach for results.
  • Hygiene and Capacity Maintenance:
  • Responsible for data quality of PLM.
  • Work aggressively to make sure all servers are up to company standards as per uptimes, patch level etc.
  • Work on Capacity planning for applications, estimating and analyzing growth rates of vital infrastructure components and adding capacity pro actively as and when required.
  • Understand application code, work flow and business usage of application.
  • Understand DB component of application.
  • Understand the impacts of application based on seasonality of critical applications.
  • Document known errors and play important role in Knowledge transfer to Level 1 team.
  • Reduce escalations to Level 3 based on incremental learning about applications.


Must have technical skills/experience:

  • SRE - Network Engineering & Architecture
  • Technical Project management
  • Deep Understanding of Networking Protocols, security, switching & routing, wireless, VoIP, cloud networking, network management and monitoring
  • Understanding of SRE concepts and a proven experience working on automation or application development using any programming language.
  • Solid technical skills including knowledge of client server technology, networking basics, database technology, end to end understanding of 3-tier application architecture (frontend - application server - database).


Flex Skills:

  • Proven experience in incident/problem management with a good understanding of any of the tools used for this purpose.
  • Good understanding of both UNIX and Windows operating systems
  • Good understanding of web hosting technologies like Apache / Tomcat or other equivalent web/app servers.
  • Good understanding of Big Data & cloud concepts.
  • Good understanding of database technologies like ORACLE and SQL.
  • Good understanding of monitoring tools is an added advantage.
  • Solid understanding of the major functionality bundled into a release, both from a technology and business point of view.
  • Strong knowledge of relevant applications and development life cycles.
  • Experience working with geographically distributed and culturally diverse work-groups.
  • Strong desire to learn new technology.


Soft Skills:

  • Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls.
  • Comfortable providing clear problem descriptions and guidance to business users in a time critical environment.
  • Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / processes.
  • Excellent influence, negotiation and presentation skills.
  • Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations.
  • Outstanding interpersonal skills and ability to establish strong relationships with all levels of management.
  • Ability to work independently as a self-starter, and within a team environment.


Preferred bachelor's degree in a technical field or relevant work experience, certifications; CCNP | CCIE | JNCIS | JNCIE nice to have


Years of experience: Level 3 5-7 years


Role Differentiator: What is different about this specific role compared to other hiring with the same skill set?

Opportunity for growth, AZ tech hub is growing rapidly and is a good area to grow a candidates career


Interviews Process:

2 step interview

1st round with HM

2nd round panel ITV with engineering managers

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