Rental Supervisor

TDF Fleet is a division of The Driving Force Group of Companies: a network of world-class fleet solution companies that dates back to 1978. From a rented office atop a rural service station, The Driving Force Group of Companies now operates across the United States and Canada. We leverage our widespread coverage and decades of adaptive experience in nearly every industry to meet the unique needs of every customer we serve.

At TDF Fleet, we are seeking a permanent Full-Time Rental Supervisor at our Midland location. The Rental Supervisor provides exceptional service for customers and assisting the Rental Manager with the training, scheduling, and supervision of department employees.

Why work with us?

• You matter, we support you. We pay competitive wages based on experience as well as extended health benefits, including dental.
• We take care of our people. You get 50% off vehicle rentals at any TDF Fleet or DRIVING FORCE location. Employee discounts on the purchase of a vehicle. Recognition programs to celebrate individual and team achievements and more
• Work-life harmony is important to us too. You get 10 days accrued vacation, a flexible working environment, and 5 wellness days to focus on yourself or your loved ones.
• We want you to grow. Our fun and inclusive company culture enables our employees to grow their careers with us. You get hands-on training and a path forward in the company if you want to develop your career.

What You’ll Do:

• Assist the Rental Manager in leading the Rental department in the branch
• Serving customers in person and over the phone with renting or returning rental vehicles
• Establishing customer relationships by building rapport, becoming familiar with the specific needs, expectations, and requirements of target rentals customers
• Organizing and ensuring that rental vehicle deliveries and pick-ups continually meet agreed conditions and deadlines
• Providing walk arounds with customers and completing condition reports
• Opening and closing Rental Agreements and completing necessary paperwork
• Scheduling vehicles for clean-up and maintenance
• Working with vendors to arrange vehicle maintenance and coordinate any repairs
• Checking and signing off on the Daily Business Report (DBR)
• Monitoring overdue rentals and mitigating bad debt exposure through persistent follow-up
• Responding to customer complaints in a timely and appropriate manner
• Providing direction to Rentals team on customer service excellence
• Provide oversight of daily operations including the rental counter activity
• Supporting the Rental department by driving and cleaning vehicles as necessary

What We’re Looking For:

• Excellent leadership skills with the passion to help mentor a successful team
• Strong alignment with the DRIVING FORCE values – Integrity, Passion, Commitment and Respect
• A commitment to delighting customers through attitude, attention, and effort
• Strong interpersonal and communication skills
• Strong computer skills and competency in Microsoft Office, particularly Outlook and Excel
• Ability to work in a fast-paced environment
• Able to solve problems independently following company guidelines and policies
• Available to work weekend shifts

TDF Fleet is an equal opportunity employer that embraces diversity in the workplace and encourages applications from qualified women, men, visible minorities, Indigenous peoples, and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.

TDF Fleet believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.