Call Center Specialist

4 weeks ago


Syracuse, United States Russell Tobin Full time

Join our dynamic team as a Call Center Representative in East Syracuse, NY We're a leading company committed to providing exceptional customer service and generating sales leads. If you thrive in a fast-paced environment and enjoy building relationships with customers, we want to hear from you


Job Opportunity: Call Center Representative

Location: East Syracuse, NY

Duration: 2 years

Pay Rate: $15-$17/hour

Schedule: Monday to Friday, 8am - 5pm


Responsibilities:

  • Manage high volumes of incoming calls with professionalism and efficiency.
  • Generate sales leads and identify opportunities to enhance customer satisfaction.
  • Cultivate strong, lasting relationships with customers through clear and engaging communication.
  • Provide accurate and comprehensive information to customers using various tools and methods.
  • Meet personal and team sales targets and call handling quotas.
  • Address customer complaints promptly, offering effective solutions and ensuring resolution.
  • Maintain detailed records of customer interactions and process accounts accordingly.
  • Adhere to communication procedures, guidelines, and company policies.
  • Demonstrate a commitment to exceptional customer engagement at every opportunity.


Requirements:

  • Proficiency in Microsoft Office applications.
  • Typing speed of 35-45 words per minute.
  • Outstanding verbal and written communication skills.
  • High school diploma or GED equivalent.


How to Apply: If you're ready to embark on an exciting career journey with us, please submit your resume to lorraine.dsouza@russelltobin,com


Join us in delivering exceptional customer service and driving sales success Apply today and become a valued member of our team.



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