Sr. Program Manager

2 weeks ago

Conroe, United States VGXI Full time

If you are driven by innovation, fueled by scientific curiosity, and committed to making a positive impact on the global pharmaceutical community, you’ve come to the right place. We are always looking for quality-minded, team-oriented individuals who share our dedication to excellence. At VGXI, we’ve cultivated a workplace that people genuinely enjoy being a part of, and we take immense pride in the role they play in shaping our success story. We embrace a culture of quality in our products and in our people. Explore the possibilities, unlock your potential, and contribute to the future of Plasmid DNA manufacturing and precision medicine with VGXI.


SUMMARY


Oversees all aspects of client-facing programs and coordinates between management and internal and external stakeholders. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Assesses program risks and implements mitigation strategies to ensure success from initiation through program completion.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


  • Demonstrate effective management of client facing programs to ensure adherence with timelines, manage risks, and support successful completion of short and long term goals
  • Provide the highest level of customer-focused support to nurture and strengthen client accounts, build successful relationships with key client stakeholders, and drive the company’s net promoter score (NPS)
  • Represent the organization in customer facing communications, including navigating conflicts within a collaborative and partnership approach
  • Coordinate with the commercial team to support the definition of project scope, objectives, and timelines, involving relevant stakeholders to ensure resource and timeline feasibility
  • Ensure effective tracking tools and processes are in place and provide regular reports to leadership regarding revenue goals, budgets, resource allocations, and other established metrics or KPIs
  • Maintain and drive the company’s rolling revenue forecast to ensure accuracy and alignment with company goals and internal KPIs
  • Lead weekly pipeline-capacity review meetings with relevant internal stakeholders to align sales pipeline and sales forecasts with production capacity and procurement activities
  • Organize client-facing program core teams, kickoff meetings, and regular to support seamless onboarding and coordination across all levels of the organization for client programs
  • Coordinate regular meetings for active programs and ensure effective tracking and communication of progress, outcomes, actions, and key deadlines
  • Conduct client-facing program summary meetings and internal post-program review meetings to evaluate timeline adherence, reprocessing rates, key production metrics, lessons learned and to solicit feedback
  • Maintain in-depth knowledge of the company’s services and coordinate with the sales and business development team to support changes in scope and promote new business opportunities
  • Drive continuous improvement in all aspects of the company’s program management activities based on industry best practices
  • Perform other related duties as assigned


EDUCATION and/or EXPERIENCE


Bachelor’s or associate degree in a relevant field and 6+ years of relevant project management experience.

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