Field Technical Support
Found in: Appcast Linkedin GBL C2 - 3 weeks ago
Duration: 6-12 months contract with possible extension/hire
Job Description:
- Provides on-site client facing support; including installation, servicing, and repairing systems.
- Quality checks operational status of system equipment before deployment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Responsibilities:
- 3+ of field support experience
- Hardware/software installation, support and troubleshooting
- Experience with Windows 10
- Experience with MS Office and OS365
- Configuring new PC’s/notebooks via SCCM imaging
- Ticket management experience
- iOS device familiarity.
Experience:
3 years of technical support experience.
Skills:
Active Directory, Windows, Software Installation, Configuration, Toubleshooting, Break-fix, Ticketing System, Computer Repair
Education:
Associates, Bachelor's Degree or equivalent experience
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
Recruiter Details:
Name: Pratham
Email: Pratham@ustechsolutionsinc.com
Internal Reference Id: 24-08041
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