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Service Center Engineer
1 month ago
Job Title: IT Support Specialist/Service Center Engineer
Location: Bethel, CT (Onsite)
Position Type: Full-Time, Salary
Overview: We are seeking a dedicated IT Support Specialist to join our team in Bethel, CT. This full-time, onsite role involves being the primary point of contact for end users requiring technical assistance through various channels, including phone, chat, in-person, or service tickets. You will provide both remote and on-site support for a range of IT equipment and software, ensuring smooth operation and user satisfaction.
Key Responsibilities:
- Serve as the initial contact for technical support requests via phone, chat, in-person, or service tickets.
- Provide remote and on-site support for laptops, desktops, printers, firewalls, switches, access points, peripherals, and software applications.
- Image and deploy laptops or workstations as needed.
- Troubleshoot hardware and software issues both remotely and in-person using diagnostic techniques and relevant questions.
- Manage and triage support tickets, escalating and following up as necessary to ensure a positive user experience.
- Identify problems and assist in developing long-term solutions.
- Support and maintain conference room AV equipment, ensuring it remains operational.
- Assist with facilities management and voice telecommunications support at on-site locations.
- Maintain and update knowledge base articles and troubleshooting documentation.
- Provide SmartHand Services and support for plant production software, hardware, and peripherals.
Qualifications:
- Proven experience as the first point of contact for technical assistance via multiple channels.
- Excellent communication skills, both verbal and written, with strong interpersonal abilities.
- Strong organizational skills, including the ability to multi-task and manage time effectively.
- Demonstrated adaptability in a fast-paced, constantly changing environment.
- General working knowledge of computer hardware/software and an understanding of supported products.
- Familiarity with computer networking protocols, wireless network protocols, TCP/IP, and IPSEC VPN configuration.
- Preferred: 2+ years of Help Desk/IT support experience and 2+ years of ITSM experience.
- Degree in Information Technology or equivalent experience/IT certification.
- Experience with Active Directory, Office 365, and Windows 7/10 is required.
- Ability to build strong relationships with customers, including C-Level executives.
- Strong critical thinking and creative problem-solving skills.
- Up-to-date knowledge of the latest IT and software trends.
- Ability to maintain confidentiality and professional decorum.
If you have a passion for IT support and a track record of delivering exceptional service, we encourage you to apply for this exciting opportunity.
EMAIL ME: lgironda@vsoftconsulting.com
