Special Event Manager

PRIMARY PURPOSE:

The Manager Special Events oversees and coordinates the planning and execution of all Casino Events for the property, along with the development, execution, and sustainability of One Star improvement initiatives in support of the properties’ overall guest experience strategy. This person will respond, analyze and report on guest feedback data, proactively identify needs and issues, develop recommendations, and manage the implementation of solutions with property operating teams to enhance the delivery of loyalty programs and improve the guest experience. All duties are to be performed per departmental and property policies and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

· Strategize with management to meet all department, property, and corporate goals and financial initiatives.

· Analyze data and make necessary recommendations to improve both Special Events and One Star along with the guest experience.

· Manages and trains Special Events on all operations. This includes but is not limited to assigned events and routine office operations of production (pre, peri, post) as required to include meetings, schedules, décor, audiovisual requirements, convention set‐up, staffing, safety, gaming compliance, overall set‐up, and strike.

· Create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.

· Serves as an internal service consultant and subject matter expert on One Star.

· Responsible for addressing guest complaints regarding Events and One Star.

· Liaise with high-profile clients, in‐house departments, and corporate teams such as Marketing, Casino Marketing, F&B, Entertainment, Loyalty, and Partnership Marketing.

· Manages and positively resolves conflicts.

· Perform other job‐related duties as requested.

SUPERVISION:

· Special Events Specialist

· Coordinators.

MINIMUM REQUIREMENTS:

· Bachelor’s degree in Hospitality/Hotel Business Administration or related field, or equivalent experience

· Two (2) years of combined supervisory, casino, or special event industry experience, and/or experience in a related field.

PREFERRED:

· Previous experience working in a similar resort setting.

· Three (3) or more years of experience monitoring, analyzing, and reporting on guest/customer feedback.

· Experience with One Star or another loyalty program.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS:

· Gaming License

· Proof of eligibility to work in the United States

KNOWLEDGE, SKILLS, AND ABILITIES:

· Well‐experienced in contract negotiations and carries out all event functions as per legal guidelines and gaming regulations.

· Relies on experience and judgment to plan and accomplish department and property goals.

· Communicate effectively in English both in oral and written form.

· Interpersonal skills to deal effectively with all business contacts.

· Maintain a professional, neat, and well‐groomed appearance adhering to company standards

· Must possess excellent organizational, analytical, and project management skills, demonstrate strong problem‐solving judgment skills, and attention to detail while meeting targeted deadlines.

· Able to work effectively with different personalities and manage several projects simultaneously

· Able to delegate.

· Possess excellent working knowledge of PC software programs including Microsoft Windows and Office (Word, Excel, and PowerPoint) or the equivalent.

· Service-oriented.

· Maintain professionalism in the handling of all sensitive and confidential information.

· Possess effective listening abilities and demonstrate the ability to be multi‐tasked and handle assignments in a fast-paced working environment.

WORKING CONDITIONS:

*This is not intended to include every duty or responsibility of the job nor is it intended to be an all‐inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.

Physical/Sensory Requirements & Work Environment Form

This is a required checklist for attachment to Position Descriptions. It clarifies the smallest components of the mental and physical requirements of the job. Check all areas that are essential in performing the job, according to the essential functions section in the position description guidelines. Signatures are to be obtained at the time of the interview for the position.