Document Services Supervisor
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
The Document Specialist team is responsible for producing high quality legal documentation as well as creative work to all staff in the firm (including fee earners), globally.
As a supervisor, you will be key in supporting the focus on continuous improvement, developing the service catalogue and identifying opportunities to meet the changing needs of the business. You will work closely with other supervisors to ensure that the highest standard of client support is provided to firm-wide fee-earners and end users.
Key responsibilities and deliverables
Service Delivery
- Acts as central liaison for general enquiries from reports and stakeholders, communicating with other functions and diverting requests where appropriate.
- Makes recommendations to DS Operations Manager with respect to the allocation/re-allocation of resource in response to leavers and joiners.
- Manages the implementation of new systems/software upgrades, including organising appropriate training for document specialists.
· Ensures own technical skills are maintained and updated, including developing extensive knowledge of the firm’s global document templates.
- Continually monitors effective workflow and processes including booking procedures.
- Manages resource levels against workload across the team ensuring appropriate cover is provided to meet the global demands.
- Establishes and manages the quality control processes within the DS service ensuring processes are in place to appropriately check work before returning to the end-user.
- Manages escalations within DS.
- Works with customer groups globally, carrying out service reviews to improve and tailor the DS service to their needs.
- Supports cross function working with other global centre functions such as Freshfields Hub.
- Supports Centre and team strategy and delivery targets.
- Ensures the firm’s risk procedures are adhered to at all times.
People Management
- Day-to-day management of reports focussing on service delivery excellence and promoting flexibility.
- Absence management – agrees holidays; carries out return to work interviews after sickness absence; allocates planned absence cover; and completes all related internal administration.
- Implements performance management processes (supported by line manager) – gathers feedback from stakeholders as appropriate; attends and participates in moderation meetings; and carries out performance appraisal meetings in line with current Centre policies and procedures.
- In conjunction with line manager arranges and attends recruitment days/sessions to recruit DS team roles including the implementation of effective testing against the competency matrix.
- Manages the induction of new team members and completes all necessary administrative work.
DS Services
• Takes responsibility for the DS service catalogue, continually reviews and adapts this to needs of the firm.
• Manages skills development, ensuring that team members are appropriately developed in line with the changing needs of the business.
• Continuously reviews key skills required for the service delivery in relation to the Document Specialists.
Key requirements
Essential:
• College degree required.
• Operational management – ability to manage KPIs.
• Legal Document Specialist experience.
• Excellent communication skills (oral & written).
• Coaching skills.
• Strong leadership and ability to lead by example.
• Strong negotiation and influencing skills.
• Change management skills.
• Able to distance self from those they are managing.
• Able to demonstrate commercial awareness and an understanding of the firm’s business model.
• Project management skills.
• Able to prioritise and act on own initiative.
• Ability to retain a positive and professional attitude under pressure.
• Advanced technical understanding of the following IT packages: Word, Excel, PowerPoint, Visio, Access, Internet, Outlook, iManage, Doc X Tools.
Desirable:
• Experience of leading teams in an environment with a focus on continuous improvement.
• Experience of managing 24/7 teams with global customer base.
-
Document Services Supervisor
6 days ago
Raleigh, United States PearlCare Search Group Full timeThe Document Specialist team is responsible for producing high quality legal documentation as well as creative work to all staff in the firm (including fee earners), globally. As a supervisor, you will be key in supporting the focus on continuous improvement, developing the service catalogue and identifying opportunities to meet the changing needs of the...
-
Document Services Supervisor
1 week ago
Raleigh, United States PearlCare Search Group Full timeThe Document Specialist team is responsible for producing high quality legal documentation as well as creative work to all staff in the firm (including fee earners), globally.As a supervisor, you will be key in supporting the focus on continuous improvement, developing the service catalogue and identifying opportunities to meet the changing needs of the...
-
Document Services Supervisor
3 days ago
Raleigh, United States PearlCare Search Group Full timeThe Document Specialist team is responsible for producing high quality legal documentation as well as creative work to all staff in the firm (including fee earners), globally. As a supervisor, you will be key in supporting the focus on continuous improvement, developing the service catalogue and identifying opportunities to meet the changing needs of the...
-
Supervisor Environmental Services
2 weeks ago
Raleigh, United States WakeMed Full timeJob DescriptionAbout WakeMed:Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.Formoreinformation,visitwww.wakemed.org. EOEPosition Information:The...
-
Supervisor Environmental Services
6 days ago
Raleigh, United States WakeMed Full timeJob DescriptionAbout WakeMed:Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.Formoreinformation,visitwww.wakemed.org. EOEPosition Information:The...
-
HVAC Install Supervisor
2 weeks ago
Raleigh, United States Michael & Son Services Full timeJob DescriptionJob Description"Your customer doesn't care how much you know until they know how much you care"Founded in 1976, and based out of Alexandria, VA, Michael and Son Services, Inc. is the premier provider of Electrical, Plumbing, HVAC, and Restoration services in Maryland, Virginia, and North Carolina.Do you have high standards for excellence...
-
Supervisor
6 days ago
Raleigh, United States Pacific Aviation Full timePacific Aviation is a leading airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support three west coast major airports (LAX, SFO, & SEA) and have recently acquired...
-
Accounting Supervisor
6 days ago
Raleigh, United States Banyan Search Full timeBanyan Search is seeking an Accounting Supervisor to join a fantastic growing company based in the Triad. The Accounting Supervisor will report directly to the Controller and will supervise a staff of two. Responsibilities: Manage accounting department staff and all accounting operations including Billing, A/R, A/P, G/L and Revenue Recognition. Coordinate...
-
Service Technician
7 days ago
Raleigh, United States Hoffman & Hoffman Inc Full timeJob DescriptionJob DescriptionJOB TITLE: Service TechnicianSTATUS: Full Time, Non-Exempt (Eligible for overtime)DEPARTMENT: ServiceREPORTS TO: Service Manager or Operations SupervisorLOCATION: Raleigh, NCJOB SUMMARY: Perform preventive maintenance, troubleshooting, and repair of building automation systems and their components. Provide analysis of building...
-
Patient Service Coordinator
5 days ago
Raleigh, United States CareerBuilder Full timeFLSA Status: Nonexempt Original Date: February 2013 Last Revision: February 2019 JOB SUMMARY: Provides patients an optimal pathway to an appointment in our ambulatory clinical setting. Pleasantly and professionally cares for patients during their appointment making process. Courteously answers the phone and processes the patient's request in as timely a...
-
Taco Bell
2 weeks ago
Raleigh, United States Taco Bell Full timeTaco Bell - Western Blvd. is currently hiring a full time or part time Restaurant Supervisor for our Raleigh, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Western Blvd. in order to achieve customer satisfaction,...
-
Restaurant Supervisor
1 week ago
Raleigh, United States Taco Bell KFC - Falls of Neuse Full timeTaco Bell / KFC - Falls of Neuse is currently hiring a full time or part time Restaurant Supervisor for our Raleigh, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell / KFC - Falls of Neuse in order to achieve customer...
-
Supervisor Financial Clearance
Found in: CMP US C2 - 1 week ago
Raleigh, United States WakeMed Full timeAbout WakeMed:Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.EOEPosition Information:The Supervisor...
-
Restaurant Supervisor
6 days ago
Raleigh, United States Taco Bell KFC - Falls of Neuse Full timeTaco Bell / KFC - Falls of Neuse is currently hiring a full time or part time Restaurant Supervisor for our Raleigh, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell / KFC - Falls of Neuse in order to achieve customer...
-
Facilities Supervisor
7 days ago
Raleigh, United States JCSI Full timeJob DescriptionJob DescriptionFACILITIES SUPERVISOROverviewJoin Guerbet, a pioneer in the field of medical imaging for nearly a century, as our Facilities Supervisor in Raleigh, North Carolina. In this role, you'll be central to our mission, leveraging your expertise to manage our facilities with precision and a vision for excellence.What You'll Be...
-
Operations Supervisor
6 days ago
Raleigh, United States Ward Transport & Logistics Corp. Full timeJob Title: Operations Supervisor Advertising Title: Req #: 11959 Company: Ward Trucking, LLC Job Code: SVCTROPS Location: Raleigh/Durham Employment Status: Full Time City: Raleigh Area of Interest: Manager State: NC Rate of Pay: Competitive Salary and Benefits Package Job Description JOB TITLE: Operations Supervisor REPORTS TO: Service Center...
-
Raleigh, United States KFC Full timeKFC - Poole Road is currently hiring a full time or part time Restaurant Supervisor for our Raleigh, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at KFC - Poole Road in order to achieve customer satisfaction, quality service,...
-
Document Controller
6 days ago
Raleigh, United States Turner & Townsend Full timeJob DescriptionJob DescriptionCompany DescriptionFrom the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.With offices located globally, you're never far away from...
-
Front Desk Supervisor
6 days ago
Raleigh, United States Catapult Full timeJob DescriptionJob DescriptionNeighborHealth Center is a faith-based Federally Qualified Health Center and is a private, non-profit 501(c)3 agency founded to meet the healthcare needs of the underserved in the Raleigh area.The Front Desk Supervisor roles include:Managing and supervising the Front Desk operations and staff.Ensuring that the front desk is...
-
Taco Bell
6 days ago
Raleigh, United States Taco Bell Full timeTaco Bell / KFC - Colony is currently hiring a full time or part time Restaurant Supervisor for our Raleigh, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell / KFC - Colony in order to achieve customer satisfaction,...