Information Technology Technician

Our exceptional team members have made us a leader in consumer goods packaging, and we want you to be part of our success story With a culture that fosters entrepreneurship and adaptability, our company empowers every individual to showcase their talents and contribute to our collective success.The enthusiasm generated within Gamer Packaging is infectious and is the reason we’ve organically grown our sales to over $200 million in our 38-year history. Witness the satisfaction firsthand as you see the packages you've contributed to lining the shelves of major retailers. Our clientele spans across the shelves of nearly every store nationwide, showcasing our widespread presence.Our MissionGamer Packaging strives to be the industry leader in providing custom packaging solutions for customers. We highly value the importance of strong supplier relationships, which enable us to offer our customers innovative, flexible, and highly responsive service.Part-Time Information Technology TechnicianAre you an early-career IT professional with a passion for problem-solving, hands-on learning, and helping others? Do you enjoy troubleshooting technical issues, supporting users, and working in a dynamic, fast-paced environment? If you're ready to grow your IT skills and contribute to a collaborative team, then we want YOU to join Gamer Packaging as a Part-Time Information Technology TechnicianWhat you’ll be doing:As an IT Technician at Gamer Packaging, you’ll play a key role in supporting our employees by resolving technical issues, setting up hardware and software, and helping to maintain IT systems across the organization. You’ll assist with onboarding new employees, manage service tickets, and provide direct support for day-to-day IT operations in our Minneapolis office. This is a great opportunity for someone looking to grow their experience in a supportive, hands-on environment.Your key responsibilities will include:Provide day-to-day IT support via phone, email, and ticketing system.Set up, configure, and deploy hardware for new hires and current employees.Troubleshoot software, system, and network issues under the guidance of senior IT staff.Deliver on-site support for employees in the Minneapolis office.Assist with onboarding new hires, including workstation setup and orientation.Manage user accounts, group memberships, and license assignments in Microsoft 365 / Entra ID (Azure AD).Document incidents, resolutions, and recurring issues to support process improvement.Maintain user information across Gamer software platforms.The skills and expertise you will bring to the role:Our most successful employees are those that can wear many hats, work seamlessly with a variety of people, and can see what needs to be done--and just gets it done0–2 years of experience in IT support, help desk, or equivalent technical experience.Familiar with Windows 10/11 and common business productivity applications.Proficient with Microsoft 365 (Outlook, Teams, OneDrive, etc.).Basic knowledge of Azure Active Directory / Entra ID (user management, security groups, password resets).Foundational understanding of networking concepts (WiFi, VPN, LAN/WAN troubleshooting).Strong communication and customer service skills.Ability to follow IT processes and standards with strong attention to detail.Comfortable working independently and collaboratively across departments.This is a part-time, in-office position, working standard business hours on Tuesdays, Wednesdays, and Thursdays at our Minneapolis office, with flexibility on hours.What we offer:Gamer Packaging offers a fun, fast-paced work environment, full benefits, and this part-time opportunity is perfect for someone looking to grow their IT career while maintaining a flexible schedule.Compensation: $18-$20/hr (compensation will be based on experience and qualifications)