Vendor Relations Manager

4 weeks ago

Indianapolis, United States Intesa HR Full time

Vendor Relations Manager


Company Overview

LCP Transportation LLC. established in 1998, provides effective transportation solutions that enhance the quality of life for the communities we serve through innovative, practical, and efficient services. We partner with our customers to provide unique and customizable options with scheduling, dispatching, transportation management, utilization management, and quality assurance to solve their business needs and exceed customer expectations.


Manager, Vendor Relations Position Summary

The NEMT Transportation Vendor Relations Manager will play a critical role in the management and enhancement of company relationships with transportation vendors, ensuring compliance with industry regulations, and contributing to the growth and efficiency of our transportation network. This position reports directly to the Executive Director of Transportation Vendor Network.

As a manager within the vendor relations department, this position communicates and creates efficiencies both internally and externally by assessing needs, identifying requirements, and developing cohesive projects that encompass and support the organization. This core position of our team is a strong communicator, possesses excellent organizational skills, solutions driven, and comfortable working with different teams at various levels of the business.


Essential Duties and Responsibilities

  • Compliance oversight, develop and implement processes to ensure vendor compliance with local, state, and federal regulations as outlined by LCP Transportation. Manage compliance and audit operations, ensuring adherence to quality and safety standards. Work closely with vendors to address and resolve any compliance issues promptly.
  • Vendor records curation, maintain accurate and up-to-date records of all transportation vendors, including certifications, licenses, insurance, and other relevant documentation.
  • Manage compliance software platform and regularly report organizational performance to key stakeholders within the company.
  • Vendor onboarding; lead the onboarding process for new transportation vendors, ensuring a smooth integration into the network. Conduct thorough assessments of vendor capabilities, facilities, and staff qualifications. Collaborate with internal team to provide comprehensive training for new vendors.
  • Collaborates and responds to internal requests to answer questions, educate, and resolve complaints and compliance issues.
  • Oversee provider network and customer/member projects and programs as the first point of contact; to recruit, onboard, and implement services.  
  • Understands, communicates, and provides written documentation to internal and external partners on company policies, processes, and procedures, to ensure accurate and successful service outcomes.
  • Documents, distributes, and educates external partners with company agreements, handbooks, communications, and literature.
  • Maintains customer satisfaction by acting as liaison and bridging gaps for external partners and internal departments.
  • Reviews and educates internal teams on customer and provider agreement guidelines and expectations.
  • Conducts recruiting, disciplinary actions, performance reviews with vendors/customers.
  • Communicates with team daily to resolve escalated issues and collaborates/communicates with internal management and leadership team with updates, as needed.
  • Oversee community outreach & strategic partnerships (Management of vendor outreach & relations and strategic community partnerships to assist TCS and the LCP vendor network)
  • Oversee all insurance adjuster communication and claim resolution. May include but not limited to electronic proof of insurance submission, accident video submission, interdepartmental information retrieval for resolution of claims.
  • Understands and accesses all required system applications, communication, and reporting tools to perform job duties accurately and timely and assists external partners with utilizing all systems and tools in a consistent manner.
  • Maintains a professional, positive image and attitude with customers, management, and subordinates.
  • Performs other work-related duties as assigned.


Minimum Qualifications (Education, Experience, Skills)

  • Bachelor’s degree and/or four or more years of experience in Business Management, Sales, Marketing, Relationship Management or Project Management. Transportation/Logistics experience preferred but not required.
  • Proven experience in vendor relations, preferably in the transportation or healthcare industry.
  • Strong understanding of NEMT regulations and compliance requirements.
  • Exceptional communication and negotiation skills.
  • Detailed oriented with the ability to maintain accurate records.
  • Demonstrated ability to develop and implement successful vendor programs.
  • Possesses excellent computer skills; efficient with MS Office, database, and proficient with all forms of communication (i.e. telephone, virtual meetings, presentations, email, text, PC, Fax machine, scanner, printer, and photo copier).


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