General Manager

4 days ago

Arlington, United States Arlington Entertainment Area Management District Full time

The position is remote with the exception of attending quarterly meetings in person, as well as some travel around Arlington to meet with vendors and trolley partners.


The AEAMD General Manager is a contractual position involving the management of the Arlington Trolley system. The Arlington Entertainment Area Management District is a local government entity that provides transportation for participating hotel guests to/from the venues in the Arlington Entertainment District. The General Manager works contractually for the AEAMD Board of Directors and maintains a home or other form of office arrangement.


Primary Duties and Qualifications:

The GM is responsible for running day-to-day operations and guiding general business strategy to achieve the goals of the Board of Directors. The GM also manages the transportation contract ensuring the transportation partner is performing to the expectations of the Board of Directors, participating hotels, and guests.


The specific duties and scope of work include:

The GM is responsible for running day-to-day operations and guiding general business strategy to achieve the goals of the Board of Directors. The GM also manages the transportation contract ensuring the transportation partner is performing to the expectations of the Board of Directors, participating hotels, and guests.


The specific duties and scope of work include:

  • Prepare and manage the budget and monitor the financial health of the Trolley District.
  • Liaison with a contracted accountant who reports financial functions using QuickBooks and Microsoft products by processing assessment payments.
  • Liaison with a contracted accountant to manage banking & Banking investments.
  • Liaison with contracted Audit firm and AEAMD accountant (Compile data and work with auditors.)
  • Work independently and maintain a home office.
  • Schedules meetings (live/virtual) and attendees as designated, as well as attending and managing all meetings.
  • Creates/compiles agenda for meetings.
  • Prepares and distributes meeting packet material.
  • Answers varied types of inquiries and communicates supervisor’s instructions or desire to various individuals and/or departments utilizing a thorough knowledge of department operations.
  • Prepare and maintain records of meeting minutes.
  • Work with a law firm or legal counsel as needed.
  • Prepare state and federal reporting. (if needed be)
  • Manage the transportation contract, including monitoring and constant communication with the third-party operation management.
  • Monitor ridership statistics, reservations, and guest comments.
  • Maintain a high standard of customer service to the hotels/guests and respond to complaints.
  • Work closely with the participating hotels regarding service, assessments, and updates.
  • Manage convention supplemental service which includes developing route schedules/timetables and formulating an agreement for service. Requires collaboration with the Executive Committee, ACVB, contractual transportation companies, hotels, venues, and the City of Arlington.
  • Regularly communicate with venues regarding schedules and event updates.
  • Stay in close contact with venues, the contractual transportation company, the City of Arlington, the Police, and other entities regarding traffic patterns and staging situations in the Arlington Entertainment District.
  • Monitor and manage the Trolley District website content with Third-party help (The Thrive)
  • Prepare and distribute marketing material including flyers, brochures, advertising, banners, etc.
  • Maintain post office box and storage unit rental content.
  • Prepare and distribute the annual Operators Guide.
  • Ability to maintain a flexible schedule which may include weekends, nights, and holidays.
  • All other duties as needed to ensure that the Trolley functions successfully.


Skills and Qualifications

  • The effective General Manager needs a broad range of industry knowledge.
  • Keen on strategic thinking and planning.
  • of budget management and financial monitoring.
  • Basic knowledge of investment strategies.
  • Excellent leadership skills, including collaboration over multiple parties and goal setting.
  • Effective conflict resolution and problem-solving skills.
  • Good organization and time management.
  • Comfortable in a fast-paced or high-pressure environment.
  • Knowledge of local government administration.


Education and training requirements:

  • Bachelor’s degree in business administration, public administration, or other related field
  • Is required.   
  • Notary Public or the ability to become a notary public within the first six months of the contract.
  • A Certified Public Manager is a plus but not required.


Experience

  • Candidates must show previous relevant experience in local government or other similar industries in a leadership management role.
  • Previous experience must illustrate applicable knowledge, skills, and training to accomplish the duties and scope of work as listed above.
  • Experience in the areas of transportation and hospitality is a plus.

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