Personal Banker

About Texas National Bank

As Sweetwater’s only locally owned and managed bank, Texas National Bank has been providing financial solutions to individuals, families, businesses, and community organizations in the greater Big Country area since 1995. Our team aspires to deliver exceptional service and results through simple approaches, and we have made it our mission to inspire independence and build community for the benefit of our stakeholders by enabling their financial success using our unique blend of relationship-based, technology-driven, banking.

Our customers enjoy banking with us because of our responsiveness and the value we place on relationships. They appreciate how easy we’ve made it to do business with us through our adoption of technology, our highly knowledgeable team, and our ability to make decisions quickly.

Our team realizes that a career at the bank provides a highly sought after work-life balance that prioritizes family and supports one another inside and outside the bank. We serve as leaders in our communities and industry, and we foster a forward-thinking workplace culture that embraces innovation, creativity, and curiosity.

Our communities rely on us to support the schools, churches, service organizations, youth sports, 4-H, FFA, and more through our time, talents, and financial support. The bank and our staff are integral to the growth and well-being of our communities, and we empower our team to give back when they can, where they can, and how they can.

Job Description Summary

Personal Bankers (PBs) are integral to providing Texas National Bank customers and prospective customers with the highest level of service. PBs are responsible for a variety of customer service duties, understanding a customer’s needs, proposing appropriate solutions, and assisting with customer relationship management. The ideal candidate will possess a positive attitude and will be comfortable working closely with customers in a friendly and professional manner.

Essential Duties and Responsibilities of a Texas National Bank Personal Banker

• Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork is completed and entered on the computer system.
• Assists customers with routine questions and requests: balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy.
• Serves customers quickly, accurately, efficiently, and confidentially within established limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion and directs customers with difficult problems to other team members for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of the financial services offered by the bank.
• Shows sincere appreciation for each customer’s time and business.
• Assures that bank records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly maintained.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Maintains a neat, orderly, and attractive work area. 
• Assesses and effectively manages all risks associated with job function within Texas National Bank compliance and regulations. Knows and ensures compliance with all banking regulations.
• Develops a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
• Able to identify customer needs and expectations by listening for clues and through meaningful conversations. Seeks the opportunity to expand customer relationships by making referrals to other areas of the bank.
• Performs other related duties as assigned.

Competencies

To succeed in this position, an individual should demonstrate the following competencies:

• Problem Solving
• Customer Service
• Interpersonal Skills
• Teamwork
• Judgement
• Planning/Organizing/Time Management
• Dependability
• Oral and Written Communication
• Motivation
• Willing to learn

Benefits

Benefits include 401(k) with match, bonus pool, profit sharing, medical insurance including family coverage, company paid life, short term, and AD&D insurance. Two weeks PTO, access to vision and dental insurance.   

Education/Experience

Education: High School Diploma or equivalent

Experience: 18 months of Customer Service/Sales experience; Previous banking experience preferred.

Computer Skills

To perform this job successfully, an individual should have a strong knowledge of PC skills including Microsoft Word, Excel, and Office 365.

Work Environment

This position is in an open lobby area with an individual desk.