ServiceNow Manager

The ServiceNow Manager will be responsible for leading and managing the ServiceNow platform and related projects within the organization. The role involves strategic planning, platform administration, process improvement, and leading a team of ServiceNow professionals. The ServiceNow Manager will collaborate with cross-functional teams to design, develop, and deploy solutions that meet business needs while ensuring platform stability, scalability, and performance.

• Platform Management: Oversee the overall administration, support, and maintenance of the ServiceNow platform, ensuring its optimal performance and availability.
• Team Leadership: Lead, mentor, and manage a team of ServiceNow developers, administrators, and analysts to ensure effective delivery of projects and support.
• Project Management: Plan, execute, and monitor ServiceNow projects, ensuring they are delivered on time, within scope, and within budget.
• Stakeholder Collaboration: Work closely with key stakeholders, including business leaders, IT teams, and external vendors, to gather requirements, prioritize initiatives, and implement ServiceNow solutions.
• Process Improvement: Identify opportunities for process improvement and automation using ServiceNow modules, and lead the implementation of best practices and ITIL-based processes.
• Solution Design: Architect and design ServiceNow solutions that align with business objectives, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and other relevant modules.
• Platform Upgrades: Manage and plan platform upgrades, patches, and new releases, ensuring minimal disruption to business operations while implementing new features and enhancements.
• Governance and Compliance: Establish and enforce governance, security, and compliance policies for the ServiceNow platform, ensuring data integrity and privacy.
• Training and Development: Provide training and guidance to users and team members, promoting effective usage and adoption of the ServiceNow platform.
• Reporting and Analytics: Develop and deliver regular reports and dashboards to track performance metrics, system health, and project progress.
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience managing and administering ServiceNow platforms, with at least 3 years in a leadership or managerial role.
• Strong understanding of ITIL processes and certifications (e.g., ITIL v3/v4) are highly desirable.
• Proven experience with ServiceNow modules including ITSM, ITOM, ITAM, HRSD, and custom applications.
• Experience in project management, with certifications such as PMP, PRINCE2, or Agile being a plus.
• Hands-on expertise in ServiceNow scripting (JavaScript, Glide API) and integrations with third-party systems.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage multiple projects simultaneously, prioritize tasks, and work in a fast-paced environment.
  
  

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS).
• Experience with ServiceNow's Service Portal, Integration Hub, and Flow Designer.
• Familiarity with automation, AI/ML capabilities, and ServiceNow's latest platform features.
• Strong data analysis and reporting skills using ServiceNow's Performance Analytics and other analytics tools.
  
  

• Full-time, with flexibility for remote work.
• Collaborative and cross-functional team setting.
• Opportunity for professional growth and career advancement within a dynamic and innovative environment.
  
  

• Starting salary: $250,000+ annually, based on experience and qualifications.
• Comprehensive benefits package including health insurance, retirement plans, and professional development support.
  

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.