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Call Centre Transformation Principal Architect with Genesys

3 months ago

New York, United States Smart IT Frame LLC Full time

Hello team,

We are looking for a Call Centre Transformation Principal Architect at New York City, NY and New Jersey for a full time opportunity. Please find the below job description and apply for the job if you are interested.


Role: Call Centre Transformation Principal Architect

Location: New York City, NY and New Jersey (Once in a month onsite)

Mode: Full time


Mandatory: Genesys, Cloud Echosystem, P5 and P6


  • Call Centre transformation and need a Call Centre transformation expert with Genesys experience.


  • This person will act as the Product owner to drive the feature development required in Genesys to transform the call Centre experience.