NOC Technician

We are looking to hire a NOC Technician in Ridgeland, MS(Must be Onsite).

This is full time role.

What would you bring on table as a NOC Technician in Ridgeland, MS(Must be Onsite)

Key Responsibilities:

• Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.
• Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues.
• Perform additional duties as assigned.
• Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately.
• Investigate outage logs and help determine root cause for service interruptions.
• Help prepare outage reports for NOCC Supervisor and/or NOCC Manager.
• Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages.
• Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders.
• Assist with training, onboarding, and mentoring of junior NOCC Technicians.

What you didn’t know about us:

Competitive salary

Health, Dental and Vision Benefits

Short/Long Term Disability and Critical

Care/Illness Protection

Life Insurance and Retirement Plans

Employee Assistance Program

With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We

provide around the clock availability, competitive employee

benefits, and continuously check-in to make sure things are going smoothly.

Check out our Glassdoor page

What you didn’t know about us:

Competitive salary

Health, Dental and Vision Benefits

Short/Long Term Disability and Critical Care/Illness Protection

Life Insurance and Retirement Plans

Employee Assistance Program

With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page